Patient Experience Coordinator

10 hours ago


Brookline, Massachusetts, United States Boston Children's Hospital Full time
Job Summary

We are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our Department of Dentistry, you will play a vital role in ensuring that our patients and families receive exceptional care and service.

Key Responsibilities
  • Customer Service: Provide positive and effective customer service that supports departmental and hospital operations, greeting, screening, and directing patients, families, and visitors.
  • Patient Registration/Discharge: Monitor clinic activity to ensure the best possible patient experience, recording and processing patient demographics, insurance/payment, and referral information for patient encounters.
  • Scheduling: Schedule patient encounters and procedures to coordinate with and across providers, departments, and institutions, monitoring daily schedules and coordinating flow to optimize resource utilization and patient experience.
  • Administration: Maintain personal calendars for physician/supervisor(s), scheduling meetings, programs, and events, transcribing, typing, and proofreading correspondence, forms, reports, and other materials involving complex scientific, technical, and/or specialized terminology.
  • Technology: Utilize all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applications, enrolling patients and caregivers in patient portal.
Requirements
  • High School Diploma/GED required.
  • Previous customer service and/or administrative experience preferred.
  • Basic customer service and computer skills required.
  • Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
  • Ability to work with diverse internal and external constituencies.
What We Offer

Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.



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