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Patient Experience Coordinator
2 months ago
Boston Children's Hospital is seeking a highly skilled and compassionate Patient Experience Representative to join our team. As a key member of our Department of Dentistry, you will play a vital role in ensuring that our patients and families receive exceptional care and service.
Key Responsibilities:- Customer Service: Provide positive and effective customer service to support departmental and hospital operations, greeting, screening, and directing patients, families, and visitors.
- Patient Registration/Discharge: Monitor clinic activity to ensure the best possible patient experience, recording and processing patient demographics, insurance/payment, and referral information for patient encounters.
- Scheduling: Schedule patient encounters and procedures to coordinate with and across providers, departments, and institutions, monitoring daily schedules and coordinating flow to optimize resource utilization and patient experience.
- Administration: Maintain personal calendars for physician/supervisor(s), scheduling meetings, programs, and events, transcribing, typing, and proofreading correspondence, forms, reports, and other materials involving complex scientific, technical, and/or specialized terminology.
- Technology: Utilize all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applications, enrolling patients and caregivers in patient portal.
- High School Diploma/GED required.
- Previous customer service and/or administrative experience preferred.
- Basic customer service and computer skills required.
- Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
- Ability to work with diverse internal and external constituencies.
Boston Children's Hospital offers competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition, and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes. Experience the benefits of passion and teamwork.
Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).
Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.
