Patient Experience Liaison

5 hours ago


Brookline, Massachusetts, United States Boston Children's Hospital Full time
Job Summary:

We are seeking a highly skilled Patient Experience Representative to join our Learning Disabilities Department within Neurology at Boston Children's Hospital. As a key member of our team, you will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and families.

Key Responsibilities:
  • Patient Encounter Management:
    • Deliver outstanding customer service, supporting unit operations and collaborating with referring providers and practices.
    • Obtain required authorizations, compile patient and staff schedules, and schedule patients to ensure a smooth patient encounter.
  • Check In / Check Out:
    • Greet and direct patients, families, and visitors, monitoring daily schedules and coordinating flow with clinicians and supervisors.
    • Reconcile payments, prepare deposits, and provide record of transactions in Hospital systems.
    • Facilitate and direct communication with Financial Counseling.
  • Administrative:
    • Record and forward messages, triage calls for urgent information or services, and initiate calls for emergency services.
    • Provide routine clerical support as needed.
Requirements:
  • A high school level of education, Bachelor's Degree preferred.
  • Prior customer service or administrative experience preferred.
  • The ability to communicate effectively, both orally and in writing, and provide empathy in difficult interpersonal situations.
  • The ability to work with diverse internal and external constituencies.
What We Offer:
  • Competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.
About Us:

Boston Children's Hospital is a world-renowned pediatric teaching hospital, committed to providing exceptional care to children and families. We are dedicated to advancing the field of pediatrics through innovative research, education, and clinical care.

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