Patient Experience Liaison
5 hours ago
We are seeking a highly skilled Patient Experience Representative to join our Learning Disabilities Department within Neurology at Boston Children's Hospital. As a key member of our team, you will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and families.
Key Responsibilities:
- Patient Encounter Management:
- Deliver outstanding customer service, supporting unit operations and collaborating with referring providers and practices.
- Obtain required authorizations, compile patient and staff schedules, and schedule patients to ensure a smooth patient encounter.
- Check In / Check Out:
- Greet and direct patients, families, and visitors, monitoring daily schedules and coordinating flow with clinicians and supervisors.
- Reconcile payments, prepare deposits, and provide record of transactions in Hospital systems.
- Facilitate and direct communication with Financial Counseling.
- Administrative:
- Record and forward messages, triage calls for urgent information or services, and initiate calls for emergency services.
- Provide routine clerical support as needed.
- A high school level of education, Bachelor's Degree preferred.
- Prior customer service or administrative experience preferred.
- The ability to communicate effectively, both orally and in writing, and provide empathy in difficult interpersonal situations.
- The ability to work with diverse internal and external constituencies.
- Competitive compensation and unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts, and discounted rates on T-passes.
Boston Children's Hospital is a world-renowned pediatric teaching hospital, committed to providing exceptional care to children and families. We are dedicated to advancing the field of pediatrics through innovative research, education, and clinical care.
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Patient Experience Liaison
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Patient Experience Liaison
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Patient Experience Liaison
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Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Patient Experience Representative to join our team at the Autism Spectrum Center. This is a hybrid role that requires working in-office and remotely. The successful candidate will be responsible for providing exceptional patient care, managing patient encounters, and ensuring seamless communication between patients,...
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Patient Experience Liaison
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Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryBoston Children's Hospital is seeking a Patient Experience Representative to join our Learning Disabilities Department within Neurology. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesPatient Encounter Management:Deliver outstanding customer service to...
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Per diem Patient Experience Liaison
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Brookline, Massachusetts, United States Boston Children's Hospital Full timeAbout Boston Children's HospitalBoston Children's Hospital is a world-renowned pediatric medical center that provides exceptional care to children from local communities and around the globe. Our diverse team of healthcare professionals is committed to delivering high-quality care that meets the unique needs of each patient.Job SummaryWe are seeking a highly...
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Patient Experience Liaison
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Brookline, Massachusetts, United States Boston Children's Hospital Full time{"title": "Patient Experience Representative", "subtitles": ["Key Responsibilities", "What You Will Do", "Requirements", "Benefits"]}
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Patient Experience Liaison
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Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob Summary:We are seeking a Per Diem Patient Experience Representative to join our team at Boston Children's Hospital. As a Patient Experience Representative, you will play a critical role in ensuring that our patients and families receive exceptional care and service.Key Responsibilities:Patient Encounter Management:Provide positive and effective customer...
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Per diem Patient Experience Liaison
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Brookline, Massachusetts, United States Boston Children's Hospital Full time{"Job Posting Description": "Schedule: We are seeking a Per diem Patient Experience Representative to join our team at Boston Children\u2019s Hospital. The ideal candidate will have a high school level of education, with a Bachelor\u2019s Degree preferred. Prior customer service or administrative experience is also a plus. The successful candidate will be...
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Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob SummaryWe are seeking a highly skilled Per diem Patient Experience Representative to join our Psychiatry department at Boston Children's Hospital. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support.Key ResponsibilitiesPatient Encounter Management:Deliver outstanding customer service to...
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Patient Experience Coordinator
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Brookline, Massachusetts, United States Boston Children's Hospital Full timeJob Title: Patient Experience RepresentativeJoin Boston Children's Hospital as a Patient Experience Representative and be part of a team dedicated to providing exceptional care to our patients and families.Job Summary:We are seeking a highly motivated and organized individual to support the Developmental Medicine Center. As a Patient Experience...
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Patient Experience Coordinator
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Brookline, Massachusetts, United States Boston Children's Hospital Full time{"title": "Patient Experience Representative", "description": "Key ResponsibilitiesAs a Patient Experience Representative at Boston Children\u2019s Hospital, you will play a vital role in ensuring our patients and families receive exceptional care and service. Your key responsibilities will include:Providing positive and effective customer service to support...