Patient Experience Liaison

2 weeks ago


Brookline, Massachusetts, United States Boston Children's Hospital Full time
Job Summary

Boston Children's Hospital is seeking a highly skilled and compassionate Patient Experience Representative to join our team. As a key member of our staff, you will play a vital role in ensuring that our patients and families receive exceptional care and service.

Key Responsibilities
  • Provide Exceptional Customer Service: Support unit operations by delivering positive and effective customer service to patients, families, and visitors.
  • Collaborate with Referring Providers: Work with referring providers and practices to ensure seamless communication and coordination of patient care.
  • Manage Schedules and Authorizations: Obtain required authorizations and compile patient and staff schedules to ensure efficient operations.
  • Coordinate Patient Flow: Monitor daily schedules and coordinate patient flow with clinicians and supervisors to ensure smooth operations.
  • Reconcile Payments and Prepare Deposits: Reconcile payments and prepare deposits, providing accurate records of transactions in Hospital systems.
  • Facilitate Communication: Facilitate and direct communication with Financial Counseling and other departments as needed.
  • Provide Administrative Support: Provide routine clerical support, including administrative support for Admissions, Discharges, and Transfers.
  • Update Patient Records: Reconcile patient charts during admissions and discharges, and update the Patient Monitoring System upon admission, discharge, and transfer.
Requirements
  • Education: High school level of education, Bachelor's Degree preferred.
  • Experience: Prior customer service or administrative experience preferred.
  • Communication Skills: Ability to communicate effectively both orally and in writing, and provide empathy in difficult interpersonal situations.
  • Diversity and Inclusion: Ability to work with diverse internal and external constituencies.
What We Offer
  • Competitive Compensation: Competitive salary and benefits package.
  • Unmatched Benefits: Unmatched benefits, including flexible schedules, affordable health, vision, and dental insurance.
  • Professional Development: Opportunities for professional growth and development, including tuition and certain license and certification reimbursement.
  • Work-Life Balance: Generous levels of time off and a supportive work environment.


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