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Patient Scheduling Coordinator
2 months ago
Working Hours: 8:30am-5:00pm, Monday-Friday
Key Responsibilities:
- Take charge of managing patient appointment scheduling while adhering to practice-specific standards and protocols.
- Ensure high levels of customer satisfaction by effectively managing the appointment calendar and facilitating access to clinical services.
- Collaborate closely with healthcare providers to schedule patient appointments according to their preferences and established templates.
- Confirm patient identity using two identifiers during the scheduling and check-in processes, ensuring accuracy of appointment details.
- Leverage EPIC application functionalities to access comprehensive scheduling data, optimizing appointment arrangements and maintaining thorough documentation.
- If the next available appointment is beyond a reasonable timeframe, explore alternative scheduling options and coordinate with practice staff and management to provide earlier appointment opportunities.
- Arrange and schedule appointments with interpreter services as needed.
- Process requests for appointment cancellations and rescheduling as per patient needs.
- Enhance access and patient satisfaction by managing and coordinating appointment waitlists effectively.
- Oversee physician cancellation and rescheduling lists, ensuring all communications are accurately documented in the patient's appointment record.
- Monitor appointment reminder reports and conduct follow-ups as necessary, including making reminder calls in accordance with practice guidelines.
- Address patient inquiries appropriately and ensure necessary follow-up actions are taken.
- Facilitate communication with new patients and referring physicians in line with practice protocols.
- Send relevant materials and communications to new patients prior to their scheduled appointments.
- Manage and track appointment requests received through e-Referral systems.
- Answer incoming calls promptly and professionally, adhering to practice greeting standards.
- For practices utilizing a call center system, comply with standards regarding logged-in time and availability for calls.
- Respond to voicemail messages within established timeframes.
