Customer Service Coordinator
6 days ago
We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at Baptist Memorial Health Care. This role will be responsible for providing exceptional customer service and administrative support to our clients and internal stakeholders.
Key Responsibilities- Coordinate and Facilitate Business Functions: Provide administrative support to the sales and client services department, including generating reports, communicating with clients, and resolving issues.
- Provide Direction and Leadership: Offer guidance and leadership in office administration, utilizing excellent organizational and time management skills.
- Compile and Analyze Reports: Gather information and compile reports to provide necessary data for decision-making.
- Develop and Implement Standard Operating Procedures: Assist in the development and implementation of standard operating procedures and provide training as needed.
- Plan and Coordinate Administrative Support: Provide administrative support through project management, preparation of materials, and proficiency in computer applications.
- Maintain Strong Working Relationships: Build and maintain strong working relationships with internal and external customers through excellent customer service and open communication.
- Education: Preferred: Collegiate or medical trade completion. Associates Degree
- Experience: Preferred: One year's current experience with insurance billing and/or medical collection and medical terminology.
- Special Skills: Preferred: Proficient with 10-key. Type 30 wpm, 10 key experience, Excellent customer relations skills. Basic knowledge of Windows applications. Current knowledge of medical terminology.
Baptist Memorial Health Care is a leading healthcare provider in the Mid-South region. We offer a competitive compensation package, including benefits, continuing education opportunities, and a generous retirement plan. Our team is dedicated to providing exceptional patient care and service, and we are seeking like-minded individuals to join our team.
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