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Customer Service Representative

2 months ago

Memphis, Tennessee, United States Richies Body Shop Full time

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service / Service Coordinator at Richies Body Shop.

Key Responsibilities:

  • Customer Service: Manage customer inquiries and provide prompt and helpful responses to ensure exceptional customer satisfaction.
  • Service Coordination: Coordinate service requests, ensuring timely and efficient resolution to meet customer needs.
  • Scheduling and Dispatch: Schedule appointments and dispatch service technicians to ensure seamless service delivery.
  • Record Keeping: Maintain accurate records and documentation of service activities to ensure compliance and quality control.
  • Team Collaboration: Collaborate with internal teams to optimize service delivery and improve overall customer experience.
  • Administrative Support: Provide administrative support to ensure smooth operations and efficient service delivery.

Requirements:

  • Automotive Knowledge: Possess 1+ year of automotive knowledge to assist customers with repair questions and provide accurate information.
  • Customer Service Experience: Previous customer service experience is preferred, but not required.
  • Organizational Skills: Demonstrate strong organizational and time management skills to prioritize tasks and multitask in a fast-paced environment.
  • Technical Skills: Proficiency in using computer systems and software to manage customer information and service requests.
  • Communication Skills: Possess excellent verbal and written communication skills to effectively interact with customers and internal teams.
  • Problem-Solving Skills: Demonstrate attention to detail and problem-solving abilities to resolve customer complaints and issues.