Customer Service Representative

2 months ago


Memphis, Tennessee, United States Tim Grommersch - State Farm Agent Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist - State Farm Agent Team Member at Tim Grommersch - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional client experiences that drive the growth and success of our insurance agency.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our clients, providing personalized service and follow-up as needed.
  • Customer Service: Provide prompt, accurate, and friendly customer service, responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Insurance Education: Use a customer-focused, needs-based review process to educate clients about insurance options, promoting informed decision-making and driving business growth.
  • Communication and Collaboration: Utilize exemplary communication skills to efficiently meet the needs of clients, while promoting the development of our business and coordinating with other agency team members.
Requirements
  • Customer Service Focus: Dedicated to delivering exceptional customer service and building strong relationships with clients.
  • Effective Communication: Excellent communication skills to assist clients and coordinate with other agency team members.
  • Problem-Solving: Proactive in problem-solving and able to effectively relate to clients, answer their questions, and anticipate their needs.
Benefits
  • Competitive Compensation: Hourly pay plus commission/bonus opportunities.
  • Professional Growth: Growth potential and opportunities for advancement within our office.
  • Benefits Package: Paid time off (vacation and personal/sick days), health benefits, and valuable career-building experience.


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