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Customer Service Sales Specialist

2 months ago

Memphis, Tennessee, United States EnerSys Full time
Company Overview:

EnerSys stands as the global frontrunner in stored energy solutions tailored for industrial applications. With a robust network of over thirty manufacturing and assembly facilities worldwide, we cater to more than 10,000 clients across 100+ countries. Our global headquarters is situated in Reading, PA, USA, complemented by regional offices in Europe and Asia.

We enhance our comprehensive range of Motive Power and Energy Systems with an extensive suite of integrated services and systems.

With a century of expertise in battery technology, EnerSys is your go-to solution for stored DC power products.

Employee Benefits:

We offer a competitive benefits package including life insurance, short and long-term disability coverage, tuition reimbursement, flexible spending accounts, and an employee stock purchase plan. Additionally, we provide a 401K plan to support your financial future.

Company Culture:

At EnerSys, we prioritize excellence in all endeavors through innovative technology and by fostering enduring relationships with our stakeholders, colleagues, and clients. We are committed to promoting teamwork, engagement, and enhancing our employees' skills through tailored training programs.

Compensation:

The compensation range for this position is between $46,400 and $57,900, which may vary based on the applicant's experience, educational background, skill set, and geographical location.

Job Purpose:

The Sales Coordinator is responsible for coordinating and executing administrative and supportive activities related to accounts, sales, and service. This role involves addressing inquiries, complaints, and requests from customers in alignment with company policies to support the unit in achieving commercial goals and enhancing customer satisfaction.

Key Responsibilities:
  • Input inventory receipts and shipments into the computer system and participate in physical inventory checks at least twice a year, including reconciliation.
  • Manage sales orders by entering them as quotes, providing order status updates, scheduled ship dates, actual ship dates, pro numbers, and proof of delivery.
  • Assist in resolving order-related issues effectively.
  • Coordinate service and installation for stationary products, manage freight damage, product returns, credits, and parts shortages, and collaborate with Customer Service Specialists to resolve quality alerts.
  • Adhere to ISO procedures, maintain document control, and provide general administrative support.
  • Monitor and escalate corrective actions within agreed timelines; address and resolve anomalies and concerns promptly, particularly those affecting KPIs.
  • Oversee enhancements to operational functions to boost effectiveness, efficiency, coordination, and communication among various functions and support departments.
  • Engage with Forwarder Shipping Agents to finalize customs declarations for export products.
  • Ensure customs clearance for imported materials and equipment.
  • Coordinate with the Commodity Inspection Bureau to complete inspections of export products.
  • Perform additional duties as assigned.
Qualifications:

Minimum Qualifications:
- High School Diploma or equivalent
- 2-4 years of experience in customer service
- Proficiency in Microsoft Office

Preferred Qualifications:
- Bachelor's Degree in Business or a related field

This position is primarily office-based with minimal physical demands. Candidates should be able to frequently bend, twist, reach, stoop, kneel, or crouch.

EnerSys is an equal opportunity employer, providing equal employment opportunities to all employees and applicants without discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

EEO/Minority/Female/Vets/Disabled