Student Services Coordinator

7 days ago


Findlay, Ohio, United States CATS Global Schools Full time
Job Description

CATS Global Schools is seeking a highly skilled and experienced Student Services Administrator to join our team. As a key member of our academic support team, you will be responsible for delivering exceptional customer service to our students, parents, and agents.

Key Responsibilities
  • Customer Service Delivery
    • Provide timely and effective responses to customer inquiries and concerns
    • Manage and resolve customer complaints in a professional and courteous manner
  • Student Arrival and Departure
    • Assist with the administration of arriving and departing students
    • Support the coordination of student induction and registration events
  • Student Retention
    • Manage the student retention process and oversee administrative duties for student continuers and extenders
    • Liaise with other CGS sites to ensure smooth student transfers
  • Compliance and Reporting
    • Ensure all students have the necessary visas and documentation to study at the school
    • Provide statistical reports to the Head of School as required
  • Data Management
    • Maintain and manage student records and data
    • Ensure accurate and up-to-date information is entered into UNIT-e/Shackleton
  • Administration
    • Work with the Academic team to arrange convalidation of end of semester/year reports
    • Maintain student files and issue letters and certificates as required
Requirements
  • Qualifications
    • Bachelor's degree preferred
  • Skills
    • Excellent interpersonal and communication skills
    • Adept at building relationships and managing complex projects
    • Ability to work independently and as a team
    • Excellent organisational skills and ability to manage conflicting priorities
  • Customer Care Attributes
    • Customer driven
    • Builds rapport quickly; friendly and professional telephone manner
    • Provides solutions based on identification and understanding of customer needs
Behaviours
  • Excellent team player: contributes ideas for the success of the team, displays a positive, can-do attitude
  • Actively puts forward ideas and recommendations to continuously improve the customer experience or business performance
  • Quick learner; quick to pick up and apply knowledge
  • Resilient; can quickly bounce back from setbacks, keeps positive and maintains focus on the end goal
  • Adaptable and flexible; can cope well with change
  • Efficient and organised
  • Trustworthy, dependable and reliable
  • Passionate about education


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