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Educational Support Officer

2 months ago

Findlay, Ohio, United States CATS Global Schools Full time

CATS Global Schools is looking for a dedicated Student Services Coordinator to join our team. This role is essential in ensuring exceptional service delivery across our educational institution.

The Student Services Coordinator will oversee and facilitate all interactions with our clients, including agents, parents, and students, to maintain high standards of service excellence. Collaboration with various departments is crucial to enhance each student's experience throughout their academic journey.

Key Responsibilities:

Communication Management

  • Ensure effective communication channels are established between agents, students, and parents to maintain consistency in service quality.
  • Act as a liaison between school staff and external clients, providing clear and accurate responses to inquiries.
  • Address and resolve complaints efficiently, escalating issues to senior management when necessary.
  • Ensure timely responses to all inquiries, prioritizing urgent matters appropriately.
  • Assist in obtaining necessary parental permissions for various activities.

Student Onboarding and Departure

  • Support the administration of new student arrivals and departures.
  • Coordinate student induction and registration events to ensure a welcoming experience for newcomers.
  • Conduct data verification for incoming students to ensure accurate records.
  • Assist students in acclimating to their new environment.

Retention and Progression Management

  • Oversee the student retention process, ensuring all administrative tasks for continuing and transferring students are managed effectively.
  • Address concerns of students considering withdrawal, documenting their issues for follow-up.
  • Manage early withdrawal processes, gathering and documenting reasons for departure.

Compliance and Data Management

  • Ensure all students possess the correct visa documentation and maintain accurate records in our systems.
  • Provide statistical reports to management as required.
  • Maintain confidentiality and organization of student files.

Administrative Duties

  • Collaborate with academic teams to ensure proper documentation for students.
  • Issue official correspondence to students, parents, and agents.
  • Facilitate onboarding processes for new employees as required.

Qualifications:

A bachelor's degree is preferred.

Skills:

  • Strong interpersonal and communication abilities.
  • Experience in managing complex projects and fostering team collaboration.
  • Excellent organizational skills with the ability to prioritize effectively.
  • Proficient in data management and IT systems.
  • Fluency in English is essential; proficiency in an additional language is advantageous.

Attributes:

  • Customer-focused with a professional demeanor.
  • Proactive in suggesting improvements to enhance service delivery.
  • Resilient and adaptable to change.
  • Passionate about education and student welfare.