Student Services Coordinator

2 weeks ago


Findlay, Ohio, United States CATS Global Schools Full time

CATS Global Schools is in search of a dedicated Student Services Coordinator to join our team. This role is pivotal in ensuring exceptional service delivery across our educational institution.

The Student Services Coordinator will oversee and facilitate all interactions with clients, including agents, parents, and students, to uphold our commitment to outstanding customer service. Collaboration with various departments is essential to enhance each student's experience throughout their educational journey.

Key Responsibilities:

Communication Management

  • Ensure effective communication channels are established for agents, students, and parents to maintain consistency in response quality and speed.
  • Act as a liaison between school staff and external clients, providing clear and accurate information.
  • Address and resolve complaints efficiently, escalating issues to the appropriate authorities when necessary.
  • Proactively manage service inquiries, ensuring timely responses and follow-ups.

Student Onboarding and Transition

  • Assist with the administration of student arrivals and departures, ensuring a smooth transition.
  • Support the coordination of orientation events for new students, fostering a welcoming environment.
  • Conduct data verification for incoming students to maintain accurate records.

Retention and Progression

  • Manage processes related to student retention, ensuring that all activities support student progression.
  • Collaborate with other educational sites to facilitate student transfers and manage retention concerns.

Compliance and Documentation

  • Ensure all students possess the necessary documentation for legal study.
  • Maintain accurate records and manage the archiving of confidential student files.

Administrative Duties

  • Work with academic teams to ensure compliance with reporting requirements.
  • Issue official correspondence and maintain comprehensive student files.

Qualifications:

A Bachelor's degree is preferred.

Skills:

  • Strong interpersonal and communication abilities.
  • Proficient in managing complex projects and fostering interdepartmental collaboration.
  • Excellent organizational skills with the capacity to prioritize effectively.
  • Detail-oriented with a focus on data accuracy.
  • Fluency in English is essential; proficiency in additional languages is advantageous.

Attributes:

  • Customer-focused with a commitment to building rapport.
  • Resilient and adaptable, able to thrive in a dynamic environment.
  • Passionate about education and dedicated to enhancing the student experience.


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