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Guest Services Coordinator
2 months ago
Position Summary:
We are looking for enthusiastic and friendly individuals who excel in a vibrant hospitality setting. This role is essential in ensuring that our guests receive outstanding service and a memorable dining experience.
Work Schedule: Weekdays Monday - Friday 11-5
Key Responsibilities:
- Welcome guests with a cheerful demeanor as they arrive.
- Utilize seating management software to accurately log guest details and update table availability.
- Maintain clear communication with team members and management.
- Provide guests with accurate wait time estimates based on current conditions.
- Exercise sound judgment to accommodate guest needs effectively.
- Quickly bus, clean, and sanitize tables and seating areas to facilitate efficient service.
- Respond to phone inquiries regarding reservations as needed.
- Assist with carryout orders for guests when required.
- Support serving staff by pre-bussing tables and delivering food and beverages.
- Foster relationships with both new and returning customers.
- Ensure cleanliness and presentation of the dining area, restrooms, and public spaces.
- Carry out daily cleaning tasks as directed by management.
Qualifications:
- Prior experience in customer service is preferred.
- Excellent verbal communication skills are essential.
- Ability to manage multiple tasks in a busy environment.
- Applicants must be at least 16 years old.
Benefits:
- Competitive pay rates.
- Weekly payroll.
- Flexible scheduling to support work-life balance.
- Discounts on employee meals.
- Paid time off.
- Health, dental, vision, and short-term disability insurance for full-time employees.
- Paid life insurance for full-time employees.
- 401K retirement plan with a generous company match.
- A fun and family-friendly work environment.