Bilingual Customer Service Associate

4 weeks ago

Needham, United States First Help Financial Full time
Job DescriptionJob Description

First Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. From our Boston and Phoenix offices, we lend to and support our portfolio which has consistently grown 35% each year over the last five years. Our exponential growth also comes with financial stability as a company.

Here you will find hard-working coworkers that are experts in their jobs and dedicated to their customers. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work.

Your Title: Client Relationship Associate

Your Location: Remote/Anywhere within the USA

You Report To: Customer Service Manager

Schedule: Monday to Friday 8AM-4:30PM EST or 9AM-5:30PM EST

Compensation: $18.53/hour plus a monthly performance bonus

Learn more about our awesome Customer Service Department

What is the Career Development Rotation?

First Help Financial’s Career Development Rotation (CDR) is a structured program providing our full-time, bilingual employees an opportunity to experience different roles in multiple departments within the company. It’s a program that moves you across jobs every 12-16 months allowing you to gain exposure, develop new skills, and broaden your understanding of the company’s business operations. Participants starting in Customer Service will rotate to Funding.

First Help Financial, voted and certified as a “Great Place to Work” by our workforce for three years in a row, is adding a new partner to our Customer Service department to accommodate our remarkable growth You will be communicating with our borrowers by answering inbound calls and/ or corresponding in a fast paced, goal oriented Servicing Department. This is a full-time position that will require 40+ hours a week Monday to Friday.

Your responsibilities would be, but are not limited to:

  • Provide customer service regarding issues in heavy traffic call center
  • Responsible for opening clients complaints
  • Deescalate client issues and escalate to the appropriate manager if needed
  • Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
  • Meet defined department goals and activity metrics
  • Daily / weekly reporting to direct supervisor
  • Provide pay off quotes to dealers and customers
  • Assist clients with Insurance and registration issues
  • Contact insurance companies for policy verification and other various issues
  • Provide written account information as requested by customers

What you Bring:

  • Demonstrates historical career stability
  • Fluent in Portuguese and English
  • High level of professionalism and commitment to the job
  • Detail oriented mindset
  • Excellent written and verbal communication skills
  • 1 year of customer service or retail experience preferred
  • Ability to deescalate issues/concerns

This opportunity comes with a generous base salary, quarterly bonus, medical/dental/vision insurance (among other health and welfare benefits) and a company match to your retirement plan

Diversity and Inclusion

FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.

About FHF…

  • Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement
  • Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want our team to have room for their family, friends and themselves. Finally, we care deeply about ensuring every employee personal growth, so we engage each employee to build a career plan that benefits everyone.

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