Valet Parking Supervisor

4 weeks ago


Miami, Florida, United States Parking Management Services Full time
Job Summary

PMC is seeking a skilled Valet Parking Supervisor to lead our team in delivering exceptional guest experiences. As a key member of our operations team, you will be responsible for managing a team of valets, ensuring smooth parking operations, and providing top-notch customer service.

Key Responsibilities
  • Manage and direct a team of valets to ensure efficient and safe parking operations.
  • Handle guest-related concerns, questions, and service issues in a professional and courteous manner.
  • Conduct required staff meetings to communicate daily information and maintain a positive work environment.
  • Ensure associates follow proper attendance and timekeeping procedures.
  • Anticipate guest needs, resolve issues proactively, and exceed expectations.
  • Supervise valet team to ensure proper key handling and safe, efficient parking/retrieval of vehicles.
  • Maintain a safe environment for associates and guests.

Requirements
  • At least 18 years old.
  • Customer service experience.
  • Basic math skills.
  • Valid driver's license.
  • Ability to pass background and motor vehicle record checks.
  • Ability to run, retrieve vehicles, and lift luggage up to 50 pounds.
  • Leadership skills and ability to lead a team.
  • Ability to drive a standard (stick-shift) vehicle.

Benefits
  • Competitive salary commensurate with experience.
  • Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience.
  • Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations.
  • Professional development opportunities, including training, conferences, and mentorship programs.

About PMC
PMC is a rapidly growing company in the hospitality industry, specializing in valet parking services for 5-star hotels, resorts, hospitals, restaurants, and special events. Our mission is to build strong relationships with clients through the highest standards of customer service.

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