Guest Services Supervisor
4 weeks ago
We are seeking a highly skilled Guest Services Supervisor to join our team at Loews Hotels & Co, Miami Beach. As a key member of our front desk team, you will be responsible for ensuring a seamless arrival experience for our guests.
Key Responsibilities
- Oversee the safe and efficient flow of traffic at the hotel entrance area
- Ensure courteous, prompt, and consistent luggage assistance is provided to guests
- Provide hotel information and travel directions to guests
- Maintain the cleanliness of the hotel front entrance area and lobby
- Assist guests with transportation needs
- Train and monitor the performance of bellpersons
- Coordinate group arrivals and ensure a seamless arrival experience for all guests
Requirements
- Excellent communication skills
- Minimum one year experience as a bell or door attendant
- High school diploma
- Knowledge of the local area, roadways, and services
- Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds
- Strong leadership abilities
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
Equal Opportunity Employer
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
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