Guest Experience Supervisor

6 days ago

Miami, Florida, United States EAST, Miami Full time
Job Title: Guest Experience Supervisor

Join the East, Miami team as a Guest Experience Supervisor and take on a key role in delivering exceptional customer service to our guests.

Job Summary

We are seeking a highly motivated and experienced Guest Experience Supervisor to join our team. As a Guest Experience Supervisor, you will be responsible for ensuring that our guests receive a warm and welcoming experience from the moment they arrive to the moment they depart.

Key Responsibilities
  • Deliver exceptional customer service to internal and external customers
  • Handle guest and employee complaints and inquiries in a courteous and efficient manner
  • Communicate effectively with staff and management to ensure seamless operations
  • Ensure that all hotel, company, and local rules, policies, and regulations are adhered to
  • Perform accurate and moderately complex arithmetic functions using a calculator
  • Post charges to guest rooms and house accounts using the computer
  • Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
  • Closes out guest accounts at time of check-out
  • Remains calm and alert, especially during emergency situations and/or heavy hotel activity
  • Resolves customer complications and complaints by conducting thorough research and determining the most effective solutions
Requirements
  • Minimum three years hotel operations experience preferred
  • Excellent communication and guest relations skills
  • Knowledge of the local area, roadways, and services
  • Ability to lift up to 100 pounds and push/pull a cart weighing up to 350 pounds
  • Position requires continual bending, lifting, stooping, and pushing
  • Able to work a flexible schedule, including weekends and holidays
  • High school diploma required, college degree preferred
What We Offer

As a Guest Experience Supervisor at East, Miami, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same. You will be part of a team that is passionate about delivering exceptional customer service and creating memorable experiences for our guests.

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and experienced professional who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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