Guest Service Supervisor
4 weeks ago
About the Role:
The Guest Service Supervisor is a key member of our team at LR Palm House LLC, responsible for delivering exceptional guest experiences and ensuring seamless front desk operations. This role requires a strong understanding of luxury service standards, excellent communication skills, and the ability to lead a team of guest service associates.
Key Responsibilities:
- Team Leadership: Supervise and train front desk and guest service staff to maintain luxury service standards.
- Guest Experience Management: Ensure all guest interactions are handled with professionalism and courtesy, resolving inquiries and complaints promptly.
- Operational Oversight: Monitor daily front desk operations, including check-in/check-out procedures and reservation management.
- Service Excellence: Implement and maintain service standards that enhance the luxury experience, anticipating guest needs and preferences.
- Collaboration: Work closely with other departments to ensure seamless service delivery and communicate guest feedback to management.
- Administrative Duties: Assist with scheduling, staffing, and performance evaluations for guest service associates.
Requirements:
- Bachelor's degree in Hospitality Management or a related field preferred.
- 2+ years of experience in a guest service role, with supervisory experience in a luxury hotel environment preferred.
- Strong understanding of luxury service standards and guest relations.
- Excellent communication and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays.
Working Conditions:
- Fast-paced environment with frequent interaction with guests and team members.
- Ability to stand for extended periods and handle various guest service requests.
Grooming:
- All employees must maintain a neat, clean, and well-groomed appearance.
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