Guest Service Supervisor

4 weeks ago


Palm Beach, Florida, United States LR Palm House LLC Full time
Job Title: Guest Service Supervisor

About the Role:

The Guest Service Supervisor is a key member of our team at LR Palm House LLC, responsible for delivering exceptional guest experiences and ensuring seamless front desk operations. This role requires a strong understanding of luxury service standards, excellent communication skills, and the ability to lead a team of guest service associates.

Key Responsibilities:

  • Team Leadership: Supervise and train front desk and guest service staff to maintain luxury service standards.
  • Guest Experience Management: Ensure all guest interactions are handled with professionalism and courtesy, resolving inquiries and complaints promptly.
  • Operational Oversight: Monitor daily front desk operations, including check-in/check-out procedures and reservation management.
  • Service Excellence: Implement and maintain service standards that enhance the luxury experience, anticipating guest needs and preferences.
  • Collaboration: Work closely with other departments to ensure seamless service delivery and communicate guest feedback to management.
  • Administrative Duties: Assist with scheduling, staffing, and performance evaluations for guest service associates.

Requirements:

  • Bachelor's degree in Hospitality Management or a related field preferred.
  • 2+ years of experience in a guest service role, with supervisory experience in a luxury hotel environment preferred.
  • Strong understanding of luxury service standards and guest relations.
  • Excellent communication and interpersonal skills.
  • Proficiency in hotel management software and Microsoft Office Suite.
  • Ability to work flexible hours, including evenings, weekends, and holidays.

Working Conditions:

  • Fast-paced environment with frequent interaction with guests and team members.
  • Ability to stand for extended periods and handle various guest service requests.

Grooming:

  • All employees must maintain a neat, clean, and well-groomed appearance.


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