Guest Services Supervisor

2 days ago

Jupiter Inlet Beach Colony, Florida, United States EBSCO Industries Inc Full time
About Alys Beach

Alys Beach is a master-planned 158-acre beach community that offers luxurious private dining, recreation, and retail amenities and experiences, vacation rentals, and signature annual events. Our purpose is driven by excellence in accountability, commitment, integrity, passion, respect, and unity, making our employees the foundation behind the beauty and design of Alys Beach.

Job Summary

Alys Beach is seeking a Guest Services Supervisor to support our growing operations. The candidate will assist the Director of Owner and Guest Services and Guest Services Manager in supervising and supporting the Rental and possibly Amenity Access programs. This leadership position will be an important point of contact between our home owners, rental guests, and all other departments at Alys Beach.

Key Responsibilities
  • Develop relationships with owners, rental guests, group contacts, etc. to provide maximum, personalized guest service
  • Respond to guest comments verbally and in writing to ensure proper attention to follow-up of all inquiries
  • Make suggestions for improvements in overall operations with an emphasis on increasing guest satisfaction, revenue, and reducing costs
  • Support Alys Beach Resort philosophy toward employee development and morale and help institute programs to ensure the effectiveness and promotion of this philosophy within Guest Services
  • Assist in developing, training, measuring, and monitoring of all Alys Beach standards and operating procedures that relate to Guest Services and Property Management
  • Help to monitor and analyze the payroll and expenses for Guest Services to ensure maximum effectiveness while realizing full profit potential
  • Display a high degree of professionalism and integrity as befitting a Supervisory position
  • Perform other tasks as assigned by the Director of Owner and Guest Services, the Guest Services Manager, as well as other Senior Leadership at Alys Beach
  • Participate in and support Alys Beach and EBSCO's efforts towards sustainability and environmental initiatives as part of the Alys Beach program
  • Help inspect and maintain the property, all Alys Beach rental products, and amenities to ensure they meet or exceed the required standards
  • Resolve problems to ensure guest satisfaction
  • Use good judgment and maintain discretion and diplomacy while performing job duties
Requirements
  • 2 or 4-year college degree preferred or equivalent combination of education and experience
  • Minimum of 1-2 years supervisory experience in a hotel front office setting
  • Experience with Microsoft Excel, Word, Outlook, and other hospitality-related systems
  • Excellent communication skills (written and verbal)
  • Able to work any day of the week, including nights, weekends, and holidays as necessary

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