Guest Services Coordinator

1 week ago


Fall River, Massachusetts, United States Broadview at Purchase College Full time
Job Overview

Broadview at Purchase College

POSITION SUMMARY:

The Concierge plays a pivotal role in ensuring a welcoming atmosphere for all individuals entering the community. This position requires a vibrant personality and the ability to maintain a positive demeanor while interacting with residents and visitors alike. As the primary point of contact, the Concierge will facilitate communication and provide assistance to enhance the overall experience of residents and guests.

KEY RESPONSIBILITIES:

  • Manage incoming phone calls and provide prompt responses.
  • Address concerns raised by residents, guests, vendors, and suppliers, ensuring that both organizational goals and individual needs are met.
  • Effectively de-escalate challenging situations.
  • Receive and log delivery packages, notifying residents of their arrivals.
  • Generate maintenance requests as needed by residents and staff.
  • Support the Executive Director and Director of Administrative Services with various projects and tasks.

QUALIFICATIONS:

  • High school diploma or equivalent required.
  • Proficiency in Microsoft Office Suite.
  • Exceptional telephone communication skills.
  • Strong customer service orientation.

HOSPITALITY COMMITMENT:

At Broadview at Purchase College, we are dedicated to fostering a culture of hospitality. Our guiding principles include:

  1. Warmly greeting residents, employees, and guests by name with a smile.
  2. Demonstrating courteous respect to everyone.
  3. Anticipating the needs of residents, employees, and guests and acting accordingly.
  4. Listening and responding enthusiastically and promptly.
  5. Holding ourselves accountable for our actions.
  6. Valuing and embracing our differences.
  7. Making residents, employees, and guests feel valued.
  8. Asking, 'Is there anything else I can assist you with?'
  9. Maintaining professionalism in conduct and appearance at all times.
  10. Paying attention to the finer details.

COMPENSATION:

The hourly wage for this position is $26.25.

PHYSICAL DEMANDS:

This role requires the ability to sit at a desk for extended periods, as well as the capacity to bend, stretch, and lift items weighing up to 20 pounds regularly.

BENEFITS:

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Paid Time Off
  • 401(k) with matching
  • Employee assistance program
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Discounted employee meals


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