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Customer Service Representative

2 months ago

Fall River, Massachusetts, United States free-classifieds-usa Full time

Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to guests from around the world, ensuring their travel experience is seamless and memorable.

Responsibilities:

  • Process reservation requests and support basic loyalty and customer care inquiries
  • Identify guest reservation needs and follow sales techniques to maximize revenue
  • Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
  • Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties

Requirements:

  • Develop and maintain positive working relationships with others
  • Support team to reach common goals
  • Listen and respond appropriately to the concerns of other employees
  • Comply with quality assurance expectations and standards

What We Offer:

  • A competitive benefit package including medical, dental, vision, 401(k), and travel discounts
  • A dynamic and inclusive work environment
  • Opportunities for career growth and development