Guest Services Coordinator
2 weeks ago
Broadview at Purchase College
POSITION SUMMARY:
The Concierge plays a pivotal role in fostering a welcoming atmosphere for all individuals entering the community. This position requires a positive demeanor and high energy while interacting with residents and visitors alike. As the primary point of contact, the Concierge will ensure that every guest feels valued and attended to.
KEY RESPONSIBILITIES:
- Manage incoming calls and provide consistent telephone coverage.
- Address and resolve concerns raised by residents, guests, vendors, and suppliers, ensuring that both organizational goals and individual needs are met.
- Effectively de-escalate challenging situations.
- Receive and log delivery packages, notifying residents upon arrival.
- Facilitate maintenance requests as directed by residents and staff.
- Support the Executive Director and Director of Administrative Services with various projects and assignments.
QUALIFICATIONS:
- High school diploma or equivalent required.
- Proficiency in Microsoft Office Suite.
- Exceptional telephone communication skills.
- Strong customer service orientation.
HOSPITALITY COMMITMENT:
At Broadview at Purchase College, we embrace a culture of hospitality, guided by our commitment to making extraordinary impressions. Our hospitality principles include:
- Warmly greeting residents, employees, and guests by name with a smile.
- Treating everyone with respect and courtesy.
- Anticipating the needs of residents, employees, and guests.
- Listening and responding promptly and enthusiastically.
- Holding ourselves accountable for our actions.
- Valuing and embracing our differences.
- Making individuals feel important and appreciated.
- Asking, 'Is there anything else I can assist you with?'
- Maintaining professionalism in conduct and appearance.
- Paying attention to details in all interactions.
COMPENSATION:
The hourly wage for this position is $26.25.
PHYSICAL DEMANDS:
This role requires the ability to sit at a desk for extended periods, as well as the capacity to bend, stretch, and lift items weighing up to 20 pounds.
BENEFITS:
- Health, dental, and vision insurance.
- Paid time off.
- 401(k) plan with matching contributions.
- Employee assistance program.
- Flexible spending account.
- Life insurance.
- Parental leave.
- Discounted employee meals.
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