Access Services Coordinator
2 weeks ago
About Our Organization
At SSTAR, we are dedicated to providing comprehensive healthcare solutions for individuals facing substance use challenges. Our commitment extends beyond treatment; we aim to foster a holistic health community that nurtures the mental, physical, and spiritual aspects of every individual we serve. As a Federally Qualified Health Center (FQHC), SSTAR offers its team members the opportunity to apply for various Loan Repayment Programs.
Role Summary
The Access Services Coordinator is responsible for performing administrative and reception duties within the Access Services Department, ensuring seamless coordination with other departments as necessary.
Employee Benefits
- 403B Retirement Plan
- Comprehensive Dental Coverage
- Disability Insurance through Massachusetts PFML
- Employee Discounts on various services
- Health Insurance Options
- Life Insurance Coverage
- Generous Paid Time Off
- Vision Insurance
- Flexible Spending Accounts
- Continuing Education Opportunities
- Voluntary Benefits including Disability, Life, Critical Illness, and Accident Insurance
Key Responsibilities
- Facilitate the scheduling of rapid access appointments.
- Initiate connections to assign clinicians for appointments.
- Monitor clinician wait times and provide feedback on workflow efficiency.
- Manage incoming calls and respond to messages promptly.
- Accurately check-in and check-out patients in a timely manner.
- Process transactions, including opening batches and collecting co-pays.
- Verify insurance details and update Primary Care Providers as needed.
- Confirm demographic information during patient check-in.
- Understand and manage alerts effectively.
- Familiarity with sliding fee scales, waiver forms, and record release procedures.
- Add insurance cards and patient photos to electronic charts.
- Guide and register patients for the patient portal.
- Ensure all necessary signatures are obtained on patient forms.
Qualifications
- High School Diploma or equivalent required.
- At least one year of experience in a community behavioral health setting.
- Knowledge of substance use services is essential.
- Ability to manage multiple tasks in a fast-paced environment.
- Strong organizational and communication skills are necessary.
- Maintain composure and empathy when interacting with clients.
- Proven ability to collaborate with other professionals while maintaining appropriate boundaries.
- Commitment to diversity and cultural competency.
- Bilingual skills (English/Spanish or English/Portuguese) are preferred.
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