F&I Customer Support Associate/Consultant
1 day ago
Zurich Insurance Company Ltd is seeking an entry-level F&I Customer Support Associate or F&I Customer Support Consultant to join the F&I Customer Services Team.
Key Responsibilities- Process non-routine telephone and electronic inquiries from agents, brokers, insureds, regulators, customers, claimants, and prospective customers to ensure delivery of excellent customer service.
- Enter inquiry data into tracking systems.
- Prepare Agent Broker Referrals to prospective customers.
- Locate claims office staff for insureds and other parties calling to report claims.
- Identify appropriate business or marketing reps for agents seeking appointments.
- High School Diploma and no prior experience required in the Customer Service area.
- Experience with Microsoft Office.
- Team Collaboration experience.
- Ability to multi-task using multiple applications.
- Ability to handle various systems with multiple monitors.
- Proficient with Microsoft Office.
- Team Collaboration experience.
- Excellent communication skills.
- Detail-oriented.
- Minimum of 6 months of call center experience.
Zurich maintains a comprehensive employee benefits package for employees and eligible dependents, as well as competitive compensation. We strive to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging.
We recognize the diversity of our workforce as an asset and recruit talented people from a variety of backgrounds with unique perspectives. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status, or any other legally protected status.
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