Customer Support Representative

4 days ago


Olathe, Kansas, United States DH Pace Full time
Customer Support Representative

At DH Pace Company, we are seeking a highly skilled and customer-focused Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various communication channels.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
  • Conduct outbound calls for customer follow-ups as needed.
  • Assess customer needs to provide the appropriate course of action.
  • Schedule and create accurate and complete service tickets for residential and commercial customers.
  • Promote all products and services, quoting accurate pricing when appropriate.
  • Handle sales of residential operators and coordinate with Dispatch teams to prioritize and fulfill customer requests.
  • Meet personal/team critical Key Performance Indicators (KPI's).
  • Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Escalate to management as necessary and update and maintain accurate records of customer interactions in the ERP system.
  • Follow communication procedures, guidelines, and policies.
  • Continuously seek opportunities to improve the customer experience and streamline processes.
Requirements:
  • High school diploma or equivalent with previous experience in customer service or a related field.
  • Strong communication skills, both verbal and written.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
  • Problem-solving skills and a customer-focused mindset with flexibility to adapt to changing priorities and work schedules.
Why DH Pace?

DH Pace Company is a leading distribution, construction, and service organization offering a complete range of door and door-related products and commercial security products. We have 50+ US offices in 24 states and 2023 company-wide sales of $1 billion. Our benefit offerings include medical, dental, and vision options, paid time off, paid holidays, floating holidays, competitive compensation, and a 401k retirement plan.

We are an equal opportunity employer and welcome applications from diverse candidates. Please note that we do not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.



  • Olathe, Kansas, United States DH Pace Full time

    Customer Support RepresentativeDH Pace Company, Inc. is a leading provider of door and door-related products and commercial security solutions. We are seeking a highly skilled Customer Support Representative to join our team in Olathe, KS.Key Responsibilities:Respond promptly and professionally to inbound customer inquiries via phone, email, and other...


  • Olathe, Kansas, United States Husqvarna Group Full time

    The Customer Support Specialist plays a vital role in managing direct communications with clients and sales representatives concerning product inquiries and order management. This position is essential for embodying the company’s values as a primary point of contact, ensuring effective solutions for all clients, whether internal or external. KEY...


  • Olathe, Kansas, United States Kaleb Hale - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our agency, you will play a vital role in delivering exceptional client experiences and driving business growth.Responsibilities:Manage customer inquiries and resolve issues in...


  • Olathe, Kansas, United States Overheaddoortopeka Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Overheaddoortopeka. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and promoting our products and...


  • Olathe, Kansas, United States U-Haul Full time

    Customer Service Representative Job DescriptionThe Customer Service Representative will be the face of U-Haul's exceptional service, ensuring customers receive the help they need on their journeys. This role involves inspecting and maintaining equipment, assisting customers, and using up-to-date technology to dispatch and return equipment. As a Customer...


  • Olathe, Kansas, United States D.H. Pace Company, Inc. Full time

    {"h1": "Customer Service Representative", "p": "We are seeking a customer-focused candidate who has excellent communication and technical skills to join our National Accounts Facilities team in Olathe, KS. As a Customer Service Representative, you will be responsible for triaging incoming calls from customers that require service/sales, working with the...


  • Olathe, Kansas, United States LoanMax Title Loans Full time

    Job Title: Bilingual Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Bilingual Customer Service Representative to join our team at LoanMax Title Loans. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and...


  • Olathe, Kansas, United States Jarbo Full time

    Customer Support SpecialistAt Jarbo, we're seeking a highly skilled and customer-focused Customer Support Specialist to join our team. As a key member of our Customer Service department, you will play a vital role in delivering exceptional service to our customers.Responsibilities:Triage incoming calls from customers, understanding their needs and scheduling...


  • Olathe, Kansas, United States Mercabba Full time

    Job Opportunity: We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. As a remote worker, you will be responsible for responding to customer inquiries and resolving issues in a timely and professional manner.About the Job: This is a full-time or part-time opportunity that offers flexibility and...


  • Olathe, Kansas, United States DH Pace Full time

    Customer Service Representative OpportunityWe are seeking a customer-focused individual to join our Local Market team in Olathe, KS. As a Customer Service Representative, you will be responsible for providing exceptional customer experiences and resolving customer inquiries in a timely and professional manner.Key Responsibilities:Respond to customer...


  • Olathe, Kansas, United States Jarbo Full time

    Customer Support SpecialistWe are seeking a highly skilled and customer-focused individual to join our Customer Service department as a Customer Support Specialist. This role is ideal for those looking to start their career with a top-tier commercial construction contractor.Key Responsibilities:Triage incoming calls from customers to understand their needs...


  • Olathe, Kansas, United States ArcBest Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at ABF Freight, an ArcBest company. As a key member of our service center team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesAssist with various clerical, administrative, and...


  • Olathe, Kansas, United States D.H. Pace Company, Inc. Full time

    Job OverviewDH Pace Company, Inc. is seeking a highly skilled Customer Service Representative to join our Overhead Door team in Olathe, KS. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Triage incoming calls from customers and work with them to understand their...


  • Olathe, Kansas, United States McKeever Enterprises, Inc. Full time

    About the Role:We are seeking a dedicated and customer-focused individual to join our team at McKeever Enterprises, Inc. as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.Key Responsibilities:Project a...


  • Olathe, Kansas, United States State Farm Insurance Full time

    State Farm Insurance **Job Summary** We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our policyholders, ensuring their needs are met, and resolving any issues that may arise. **Key...


  • Olathe, Kansas, United States Kaleb Hale - State Farm Agent Full time

    Job Title: Customer Relations RepresentativeAt Kaleb Hale - State Farm Agent, we're seeking a highly skilled Customer Relations Representative to join our team. As a key member of our agency, you will play a vital role in delivering exceptional client experiences that drive business growth.Key Responsibilities:Manage customer inquiries and resolve issues in...


  • Olathe, Kansas, United States Companalyst Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Companalyst. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.Key...


  • Olathe, Kansas, United States Farmers Insurance Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Care Representative. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure their needs are met.Key ResponsibilitiesDeliver outstanding customer service through proactive...


  • Olathe, Kansas, United States JARBO Full time

    Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team at JARBO. As a key member of our Customer Service department, you will be responsible for providing exceptional customer service, handling incoming service calls, creating tickets, and triaging repairs.This is a great opportunity for individuals looking to start their career...


  • Olathe, Kansas, United States Allegion Americas Full time

    Drive Consumer Loyalty with Exceptional ServiceAt Allegion Americas, we're seeking a talented Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key Responsibilities:Communicate...