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Front Desk Coordinator

2 months ago

North Highlands, California, United States Elica Health Full time

Job Summary:

The Front Desk Clerk will be responsible for providing exceptional customer service to patients and staff, while ensuring a smooth and efficient registration process. This role requires strong communication and organizational skills, as well as the ability to maintain confidentiality and handle sensitive information.

Key Responsibilities:

  • Register patients and collect fees in a timely and accurate manner
  • Enter patient data into the electronic health record system
  • Answer phone calls and respond to voicemails in a professional and courteous manner
  • Provide excellent customer service to patients and staff, addressing any concerns or issues in a timely and effective manner
  • Assist providers with non-medical tasks as needed
  • Maintain accurate and up-to-date records and files
  • Comply with all OSHA, safety, and Elica policies and procedures
  • Report any incidents or unusual occurrences to the supervisor/manager

Requirements:

  • High School Diploma or Equivalent
  • Current BLS/CPR Certification
  • Knowledge of office equipment, including computers, copiers, and multi-line telephones
  • Exceptional customer service skills
  • Ability to maintain records and files
  • Ability to maintain confidentiality
  • Ability to exert physical effort maintaining and distributing files
  • Knowledge of basic medical clinic care and procedures
  • Training and HIPAA knowledge
  • Bilingual Farsi, Spanish, Arabic, or Russian preferred

Benefits:

  • Medical: Two options with Kaiser or Western Health Advantage
  • HRA Plan: Company-funded Health Reimbursement Arrangement to help pay for out-of-pocket costs related to medical coverage
  • FSA Plans: Elica offers 2 options for Flexible Spending Accounts - Health Care FSA and Dependent Care FSA
  • Dental: Kansas City Life DPPO
  • Vision: VSP Choice Network
  • Basic Life and AD&D Insurance Company-paid
  • Supplemental Life and AD&D options
  • Sick time, Vacation, and Paid Holidays
  • 403B retirement savings account with up to 4% employer matching contribution and 100% immediate vesting
  • Employee Assistance Plan with five (5) free counseling visits, financial services, legal services, and a plethora of online resources
  • Tuition Reimbursement program and CME/CEU program