Front Desk Representative

4 weeks ago


Highlands, North Carolina, United States The Park On Main Full time
Job Title: Front Desk Agent

The Park on Main Hotel is seeking a highly skilled and customer-focused Front Desk Agent to provide exceptional service to our guests. As a key member of our front office team, you will be responsible for ensuring a seamless and enjoyable experience for our guests.

Key Responsibilities:
  • Manage guest check-in and check-out processes, ensuring accuracy and efficiency.
  • Provide personalized service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Process guest payments, handle cash and credit transactions, and maintain accurate records.
  • Utilize property management systems to manage guest reservations, room assignments, and other related tasks.
  • Collaborate with other departments to ensure seamless guest experiences, including housekeeping, food and beverage, and activities.
  • Maintain a clean and organized front desk area, adhering to hotel standards.
  • Participate in ongoing training and development to enhance skills and knowledge.
Requirements:
  • Previous customer service experience, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Strong problem-solving and conflict resolution skills, with the ability to remain calm under pressure.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
What We Offer:
  • A competitive hourly wage, starting at $16.00.
  • A comprehensive benefits package, including medical, dental, vision, and life insurance.
  • A 401(k) plan with company match.
  • Opportunities for professional growth and development.

The Park on Main Hotel is an equal opportunity employer and a drug-free workplace. All applicants will be required to undergo a background check prior to employment.



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