Front Desk Operations Coordinator

13 hours ago


North Troy, Vermont, United States Jay Peak Resort Full time
Job Summary

We are seeking a highly skilled and motivated Front Desk Supervisor to join our team at Jay Peak Resort. As a key member of our front desk operations, you will be responsible for coordinating and managing the daily activities of our front desk agents, night audit, valet/bellman, and concierge employees. This is a dynamic and fast-paced role that requires excellent communication and leadership skills, as well as the ability to work effectively in a team environment.

Key Responsibilities
  • Direct and assist with the training of front desk staff, ensuring they have the skills and knowledge needed to provide exceptional customer service.
  • Manage and coordinate front desk operations, including cash handling, credit card refunds, and compensation reports.
  • Provide excellent customer service, responding to guest inquiries and resolving issues in a professional and courteous manner.
  • Communicate effectively with other supervisors and team members, ensuring seamless operations and resolving any issues that may arise.
  • Assist with scheduling and staffing, ensuring adequate coverage and maintaining hours within budget.
  • Complete daily front desk reports, including cash reports, credit card refunds, compensation reports, and shift at a glance forms.
  • Ensure a clean and safe environment, adhering to company policies and procedures.
Requirements
  • Knowledge of Microsoft Office Suite software, with experience in Point of Sale and Property Management software preferred.
  • Excellent communication and leadership skills, with the ability to motivate and direct employees.
  • Ability to work evenings, nights, holidays, and weekends, as required.
What We Offer

We offer a competitive wage starting at $18.23 per hour, paid vacation and sick time, paid maternity and parental leave, medical, dental, vision, life, and disability insurance, a 401k program with employer match after 9 months of employment, remote work and/or flexible schedules, free or deeply discounted season passes for you and your dependents, employee recognition programs, seasonal employee parties, regular free employee breakfasts/lunches, family events, and parties. Jay Peak Resort is an equal employment opportunity employer, committed to the full inclusion of all qualified individuals. If reasonable accommodation is required, please contact the Human Resources office at [insert contact information].

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