Front Desk Operations Coordinator

2 days ago


North Troy, Vermont, United States Jay Peak Resort Full time
Job Summary

As a Front Desk Supervisor at Jay Peak Resort, you will be responsible for coordinating front desk operations during your shift, including managing front desk agents, night audit, valet/bellman, and concierge employees. You will be expected to provide excellent customer service, maintain a professional presentation, and ensure a clean and safe environment.

Key Responsibilities:

  • Direct and assist with training of front desk staff
  • Follow all duties of a front desk agent, including problem-solving for guests, maintenance, or housekeeping issues
  • Establish a thorough understanding of hotel equipment and software used at the front desk
  • Communicate with other supervisors on a daily basis regarding any issues, problems, or concerns
  • Assist with weekly schedule and ensure proper coverage and maintaining hours based on budget
  • Complete all daily front desk reports, including cash reports, credit card refunds, compensation reports, call back log, shift at a glance form, and double-checking the audit

Requirements:

  • Knowledge of Microsoft Office Suite software and Point of Sale and Property Management software experience preferred
  • Must demonstrate proper phone etiquette skills at all times
  • Ability to lead and direct employees during high-volume business periods
  • Ability to work evenings, nights, holidays, and weekends

Why Work at Jay Peak Resort?

We're a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We're rewarded fairly for our collective efforts and encouraged to pursue individual goals. We're a family, one that gets to choose its members. We strive for an authentic, community-driven resort that derives its vitality from the on-mountain experience, respect for its history, and what has come before it, and its employees whose energy and spirit are its foundation.

What We Offer:

  • Wage starting at $18.23 per hour
  • Paid Vacation & Sick Time
  • Paid Maternity & Parental Leave
  • Medical, Dental, Vision, Life, and Disability Insurances
  • 401k program with employer match after 9 months of employment
  • Remote work and/or flexible schedules (depending on position)
  • FREE or deeply discounted season passes for you and your dependents
  • Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)
  • Seasonal employee parties
  • Regular free employee breakfasts/lunches, family events, and parties


  • North Troy, Vermont, United States Jay Peak Resort Full time

    Job SummaryWe are seeking a highly skilled and motivated Front Desk Supervisor to join our team at Jay Peak Resort. As a key member of our front desk operations, you will be responsible for coordinating and managing the daily activities of our front desk agents, night audit, valet/bellman, and concierge employees. This is a dynamic and fast-paced role that...


  • North Troy, Vermont, United States Jay Peak Resort Full time

    Job SummaryWe are seeking a highly skilled and friendly Front Desk Agent to join our team at Jay Peak Resort. As a Front Desk Agent, you will be responsible for providing exceptional guest service, ensuring a positive experience for our visitors, and working closely with our team to maintain a seamless and efficient operation.Key ResponsibilitiesWelcoming...


  • North Troy, Vermont, United States Jay Peak Resort Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and friendly Front Desk Agent to join our team at Jay Peak Resort. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience for all.Key Responsibilities:Welcoming guests and checking them in, accessing...


  • North Troy, Vermont, United States Jay Peak Resort Full time

    Job OverviewAt Jay Peak Resort, we're seeking a skilled and friendly Front Desk Agent to join our team. As a key member of our hospitality team, you'll be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and resolving any issues that may arise during a guest's stay.Key Responsibilities:Welcoming guests...

  • Front Desk Associate

    5 hours ago


    North Troy, Vermont, United States Jay Peak Resort Full time

    Job SummaryThe Front Desk Agent position at Jay Peak Resort is a dynamic role that requires a friendly and professional individual to provide exceptional guest service. As a key member of our team, you will be responsible for greeting guests upon arrival, checking them in, and ensuring a positive experience throughout their stay.Key ResponsibilitiesWelcoming...


  • North Troy, Vermont, United States Jay Peak Resort Full time

    Job OverviewJay Peak Resort is seeking a skilled and detail-oriented Lift Operator to oversee the daily operation of our lifts. This is a critical role that requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesPerform daily safety checks and maintenance tasks to...


  • North Troy, Vermont, United States Jay Peak Resort Full time

    Job SummaryWe are seeking a skilled and experienced Lift Operator to join our team at Jay Peak Resort. As a key member of our Mountain Operations department, you will be responsible for overseeing the daily operation of our lifts, ensuring the safety of our guests, and providing exceptional customer service.Key ResponsibilitiesOversee daily operations of...

  • Loader Operator

    3 weeks ago


    North Troy, Vermont, United States Jay Peak Resort Full time

    Job SummaryJay Peak Resort is seeking a skilled Loader Operator to join our team. As a Loader Operator, you will be responsible for operating heavy equipment such as front-end loaders, snowplows, and sanding/salting trucks to clear roads, parking lots, and walkways after snowfall or ice events.Key ResponsibilitiesOperate front-end loaders, snowplows, and...


  • North Troy, Vermont, United States Jay Peak Resort Full time

    Job SummaryJay Peak Resort is seeking a skilled and detail-oriented Lift Operator to oversee the daily operation of our lifts. This is a critical role that requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesOversee daily operations of lifts, ensuring safe and...


  • North Troy, Vermont, United States Jay Peak Resort Full time

    About the RoleWe're seeking a skilled and detail-oriented Lift Operator to join our team at Jay Peak Resort. As a key member of our Mountain Operations department, you will be responsible for overseeing the daily operation of our lifts, ensuring the safety of our guests, and providing exceptional customer service.Key Responsibilities• Oversee daily...


  • North Troy, Vermont, United States Jay Peak Resort Full time

    Job SummaryThe Snowmaking Shift Lead is a critical role in the mountain operations team at Jay Peak Resort. This position is responsible for directing the activities of snowmaking workers, ensuring the safe and efficient operation of the snowmaking system, and maintaining a high level of customer satisfaction.Key Responsibilities:Direct and supervise...

  • Cash Vault Clerk

    8 hours ago


    North Troy, Vermont, United States Jay Peak Resort Full time

    Job SummaryWe are seeking a detail-oriented and organized Cash Vault Clerk to join our team at Jay Peak Resort. As a Cash Vault Clerk, you will be responsible for the daily handling, counting, and reconciliation of cash and other monetary instruments within the company's vault.Key Responsibilities:Execute assigned tasks in a timely and accurate manner.Ensure...

  • Snowmaking Shift Lead

    3 weeks ago


    North Troy, Vermont, United States Jay Peak Resort Full time

    Job SummaryWe are seeking a highly skilled and experienced Snowmaking Shift Lead to join our team at Jay Peak Resort. As a key member of our snowmaking department, you will be responsible for directing the activities of workers engaged in making snow on the mountain, including the operation, maintenance, and repair of the snowmaking system.Key...

  • Snowmaking Shift Lead

    3 weeks ago


    North Troy, Vermont, United States Jay Peak Resort Full time

    Job SummaryWe are seeking a highly skilled and experienced Snowmaking Shift Lead to join our team at Jay Peak Resort. As a key member of our snowmaking department, you will be responsible for directing the activities of workers engaged in making snow on the mountain, including the operation, maintenance, and repair of the snowmaking system.Key...

  • Aquatics Supervisor

    3 days ago


    North Troy, Vermont, United States Jay Peak Resort Full time

    Job OverviewAt Jay Peak Resort, we're seeking a highly skilled and experienced Aquatics Supervisor to join our team. As a key member of our water park operations team, you will be responsible for ensuring the highest level of service and guest satisfaction.Key ResponsibilitiesAssist the water park operations team with daily operations, including managing...

  • Executive Chef

    3 weeks ago


    North Troy, Vermont, United States Jay Peak Resort Full time

    Job SummaryWe are seeking a highly skilled and experienced Sous Chef to join our culinary team at Jay Peak Resort. As a key member of our kitchen operations, you will be responsible for coordinating the activities of our chefs, cooks, and other kitchen staff to ensure efficient and profitable food service.Key ResponsibilitiesPlan and implement menus,...


  • North Springfield, Vermont, United States Fedex Full time

    {"h1": "Join FedEx and Thrive in a Dynamic Warehouse Environment", "p": "At FedEx, we're committed to providing our customers with fast, reliable, and secure transportation services. As a Warehouse Operations Specialist, you'll play a critical role in ensuring the smooth operation of our warehouse facilities. Your responsibilities will include loading,...

  • Executive Chef

    3 weeks ago


    North Troy, Vermont, United States Jay Peak Resort Full time

    Job SummaryWe are seeking a highly skilled and experienced Sous Chef to join our culinary team at Jay Peak Resort. As a key member of our kitchen operations, you will be responsible for coordinating the activities of our chefs, cooks, and other kitchen staff to ensure efficient and profitable food service.Key ResponsibilitiesPlan and implement menus,...


  • North Troy, Vermont, United States Jay Peak Resort Full time

    Job SummaryWe are seeking a highly motivated and experienced Condo Housekeeping Supervisor to join our team at Jay Peak Resort. As a key member of our resort's operations team, you will be responsible for directing the condo housekeeping program to ensure clean, orderly, and attractive conditions of our establishment.Key ResponsibilitiesDirect and supervise...


  • North Troy, Vermont, United States Jay Peak Resort Full time

    FULL-TIME | SEASONAL & YEAR-ROUND OPPORTUNITIES AVAILABLE Welcome to Jay Peak Resort, where your journey as a dedicated professional begins. Here, we emphasize the importance of hard work, teamwork, exceptional guest service, and enjoyment in your role. In return, we offer competitive compensation, recognition of your value, and support in building a...