Front Desk Representative
4 weeks ago
We are seeking a skilled Front Desk Agent to join our team at Wilkinson Companies. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service. Your duties will include registering guests, assigning rooms, and ensuring a smooth and pleasant stay for our guests. You will also be responsible for handling guest complaints in a professional and courteous manner.
Responsibilities:
- Register guests and assign rooms
- Provide exceptional customer service
- Handle guest complaints
- Coordinate room status updates with the housekeeping department
- Use persuasive selling techniques to sell rooms and promote other services
- Know daily activities and meetings taking place in the hotel
- Report any unusual occurrences or requests to the manager or assistant manager
Requirements:
- High school diploma or GED preferred
- Maintains an inventory of vacancies, reservations, and room assignments
- Possesses a working knowledge of the reservations department
- Knows room locations, types of rooms available, and room rates
- Registers arriving guests and assigns rooms
- Coordinates guest room maintenance work with the engineering and maintenance division
- Uses persuasive selling techniques to sell rooms and promote other services
- Knows daily activities and meetings taking place in the hotel
- Reports any unusual occurrences or requests to the manager or assistant manager
- Manages and resolves all guest complaints in a professional and courteous manner
- Processes guest check-outs and handles monetary transactions
- Maintains customers' privacy
- Maintains a high level of professional appearance and demeanor
What We Offer:
- On the job training
- Free uniforms
- Awesome benefits package
- A fun work environment
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