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Client Services Account Executive

2 months ago

Indianapolis, Indiana, United States The Hill Group Full time
Job Overview

The Hill Group is in search of a dedicated Service Account Manager to oversee and enhance our service accounts across various divisions. This role is pivotal in fostering client relationships, generating new business opportunities, and ensuring outstanding client satisfaction.

Key Responsibilities

Client Engagement:

  • Conduct regular meetings with key clients to evaluate services, review past projects, and identify future requirements.
  • Build and sustain robust client relationships through consistent communication and engagement.
  • Promptly address and resolve client concerns to maintain high satisfaction levels.

Business Development:

  • Execute sales presentations and calls to attract new clients while retaining existing ones.
  • Generate new business leads through networking and strategic outreach.
  • Identify potential opportunities for new service and inspection accounts.

Account and Project Management:

  • Estimate, negotiate, and oversee maintenance service agreements and project execution.
  • Prepare detailed estimates covering all costs associated with materials, labor, and time.
  • Draft and present comprehensive proposals and quotations to clients.
  • Collaborate with management to ensure sales objectives are achieved and projects remain profitable.
  • Monitor daily account activities and proactively address any emerging issues.

Operational Coordination:

  • Regularly review service tickets and follow up with clients to ensure all concerns are resolved.
  • Coordinate project execution directly with service technicians.
  • Participate in planning sessions to offer guidance and support throughout project phases.
  • Maintain accurate records of bidding and project execution activities.

Administrative Duties:

  • Adhere to and contribute to the refinement of company policies and procedures.
  • Perform additional tasks as necessary to support team and organizational success.
Qualifications
  • Bachelor's degree in Sales, Marketing, Engineering, Business Management, or a related field.
  • Relevant experience in the industry.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
  • Familiarity with HVAC and control systems is advantageous.

Other Skills:

  • Ability to perform effectively under pressure and adapt to changing circumstances.
  • Strong attention to detail, organizational skills, and ability to prioritize multiple tasks.
  • Excellent verbal and written communication skills.
  • Strong interpersonal and customer service skills with a professional demeanor.
  • Capacity to work independently while effectively collaborating within a team.
  • Dependable, organized, and self-motivated with a proactive approach.
  • Professionalism and the ability to manage pressure from clients and internal teams.

This position offers a significant opportunity to engage in account management, sales, and project coordination, playing a crucial role in driving the success and growth of The Hill Group's service business.