Account Manager

4 weeks ago

Dunkirk, New York, United States Caris Life Sciences Full time
Job Summary

The Territory Growth Specialist at Caris Life Sciences is responsible for driving the growth of all accounts in the assigned territory. This role involves working closely with customers, client service partners, molecular oncology specialists, and other support personnel to provide exceptional customer support and satisfaction. The ideal candidate will have a minimum of 3+ years of sales experience in the pharmaceutical, medical device, or diagnostic industry, with a proven track record of account management, upselling, cross-selling, and driving organic growth at existing accounts.

Key Responsibilities
  • Develop and maintain strong relationships with customers to drive growth and retention
  • Regularly call on customers to introduce and promote assigned Caris solutions, including molecular intelligence testing, technology interfaces, and physician consultations
  • Successfully execute customer retention strategies and interact with existing customers to add value and increase sales and service
  • Evaluate current and prospective customer sites and prepare strategies and programs to improve revenue, costs, and productivity
  • Present and demonstrate different Caris technology solutions to customers and stakeholders
  • Establish a frequent communication schedule with molecular oncology specialists, client services, and management to exchange client feedback, success stories, challenges, and best practices
  • Provide value-added customer information and updates via CRM
  • Develop and maintain practical knowledge of competitive products, services, technology solutions, and reimbursement/billing issues
  • Establish and maintain open lines of communication with key personnel in assigned accounts and escalate issues when customer satisfaction is jeopardized
  • Maintain all assigned company assets, including laptop computer and iPhone
  • Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, monthly reports, expense reports, and service reports, as required, accurately and in a timely manner
  • Demonstrate practical knowledge of molecular profiling technology solutions and competitive strategies through the use of company resources, marketing materials, sales brochures, and on-the-job experience
  • Meet all assigned targets and goals set by management
  • Provide meeting and trade show support as required
  • Support physicians with the complexity of the ordering and interpretation of the CMI platform and QC report quality/accuracy, which may require access to detailed protected health information (PHI)
  • Engage with on-site hospital billing departments to follow up on specific claim details to support proper hospital payment as appropriate
Requirements
  • Bachelor's degree required
  • Previous experience of 3+ years of successful sales and/or account management experience required
  • Demonstrated decision-making ability towards solving problems, while working under pressure and effectively communicating these solutions to co-workers and customers
  • General understanding of business policies and practices
  • Ability to quickly learn and apply knowledge of proprietary software programs
  • Valid driver's license, clean driving record, reliable vehicle, and automobile insurance that meets Caris requirements
  • Willingness to travel regularly, locally or on day trips, to meet in person with clients and prospects
  • This position requires that you spend 50% of your time in the field meeting with clients and prospects
Preferred Qualifications
  • MBA
  • Pharma, medical device, or diagnostic experience
  • Oncology experience
Physical Demands
  • Must possess the ability to sit and/or stand for long periods of time
  • May be required to lift routine office supplies and use standard office equipment
Required Training
  • All job-specific, safety, and compliance training are assigned based on the job functions associated with this employee
Other
  • This position requires periodic travel and some evenings, weekends, and/or holidays
Annual Hiring Range

$95,000 - $115,000

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.

Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions), and reference verification.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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