Client Success Marketing Specialist

2 weeks ago

Nashville, Tennessee, United States Tribute Technology Full time
Job Overview

ABOUT TRIBUTE TECHNOLOGY:

At Tribute Technology, we specialize in creating meaningful and memorable end-of-life celebrations through innovative technological solutions. Our goal is to assist communities globally in honoring life and commemorating loved ones. We are revolutionizing the funeral industry with our leading-edge technology that offers personalization for families while enhancing efficiency and profitability for funeral homes and obituary services. Our all-encompassing platform integrates software and technology to deliver a seamless experience for all stakeholders. Tribute stands out as a unique model that combines the reliability of B2B software with the rapid growth potential of eCommerce. We are recognized as the market leader in the US and Canada, with aspirations for global expansion and a diverse international workforce exceeding 400 professionals across the US, Canada, Philippines, and Ukraine.

ABOUT YOU:

As a Marketing Onboarding Specialist, you will be instrumental in the onboarding process for new marketing clients, nurturing client relationships, crafting marketing strategies, and coordinating projects to achieve optimal results. This role demands exceptional communication abilities, strategic insight, and a solid understanding of marketing across various channels, alongside effective collaboration with internal teams and clients. You will also be crucial in establishing new methodologies for efficient client onboarding.

KEY RESPONSIBILITIES:

  • Client Onboarding: Facilitate the smooth integration of new marketing clients while building trust and strong connections.
  • Process Development: Create and implement onboarding processes for clients.
  • Client Objectives: Tailor effective marketing strategies to align with client business goals.
  • Communication: Engage proactively with clients through various communication channels.
  • Relationship Management: Act as the primary liaison for select clients and transition others to specialists as required.
  • Marketing Strategy: Provide expert advice across marketing channels, involving other specialists when necessary.
  • Problem Solving: Identify challenges and opportunities within client projects, proposing innovative solutions.
  • Budget Oversight: Assess and allocate marketing budgets for various channels.
  • Team Collaboration: Collaborate with a team of marketing professionals and industry experts to refine strategies.
  • Client Education: Update clients on marketing best practices, industry trends, and the value of our offerings.
  • Documentation: Maintain precise records of client interactions, project specifics, and campaign outcomes.
  • Reporting: Generate reports and presentations to highlight results and recommendations.

QUALIFICATIONS:

  • Bachelor's degree in Marketing, Business Administration, or a related discipline.
  • 1-2 years of experience in client-facing roles, ideally within a marketing agency or similar setting.
  • Strong interpersonal skills to build rapport and trust with clients.
  • Demonstrated success in developing and executing multi-channel marketing strategies.
  • Exceptional verbal and written communication abilities.
  • Proficiency in Microsoft Office Suite and project management tools.
  • Capability to multitask, prioritize, and manage time effectively.
  • Solid understanding of marketing principles and strategies.
  • Enthusiasm for continuous learning and staying informed on industry trends.

COMPENSATION AND BENEFITS:

  • Competitive salary
  • Comprehensive benefits package including 401k Match, health, vision, dental insurance, PTO, Paid Holidays, and Corporate Equipment
  • Supportive and collaborative work environment

We are committed to providing reasonable accommodations to enable individuals with disabilities to perform essential job functions.

We encourage all qualified candidates to apply, regardless of whether they meet every qualification listed.

Note: We are not sponsoring visas for this role at this time.

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