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Client Success Manager
2 months ago
The Account Manager plays a pivotal role in fostering relationships with clients at an executive level, serving as a representative of the client’s interests. This position involves understanding and articulating the expectations set forth, ensuring alignment with field operations, and enhancing the business's market presence through superior service delivery that not only meets but surpasses client expectations.
This position is structured as a hybrid role.
KEY RESPONSIBILITIES:
Deliver consultative services to one or more established or new accounts Proactively introduce new services, either independently or with support as necessary Manage local or regional accounts effectively Oversee accounts generating a minimum of $1 million in revenue, with a total revenue exceeding $3 million across all accounts Drive revenue growth within existing accounts Handle Accounts Receivable, ensuring effective collection processes in collaboration with operations management Conduct regular stewardship meetings, ensuring the accuracy and delivery of client-specific reports and insights Maintain ongoing communication with clients to uphold service expectations and engage senior management in discussions regarding account status and objectives Identify and address potential issues proactively, maintaining a record of open items and resolutions Facilitate internal customer setup and oversee external implementation processes Organize and participate in client meetings, ensuring relevant team members are engaged Understand and meet the agreed-upon standards established with clients Develop and maintain service instructions for accounts, ensuring clear communication with service staff Manage contract renewals and price adjustments, coordinating with the appropriate teams Present information to clients in a structured and persuasive manner for discussions on contract renewals and service enhancements Participate regularly in account management calls Document monthly account updates and new service opportunities Adhere to company policies and procedures Ensure consistent attendance and compliance with safety regulations Additional responsibilities may be assigned as neededREQUIRED SKILLS & QUALIFICATIONS:
Professional demeanor with a balance of customer focus and results orientation Familiarity with the company's services and completion of relevant training modules Strong business acumen, enthusiasm, and professionalism Excellent communication and presentation skills, with the ability to cultivate relationships Strong interpersonal skills and a commitment to client service Ability to work both collaboratively and independently Highly developed organizational, analytical, and time management skills Proficiency in Microsoft applications and CRM softwareEDUCATION & EXPERIENCE:
Bachelor’s degree or equivalent in business, sales, or marketing Proven experience in management or supervisory roles Training or experience within the insurance or managed care sectors is preferredCOMPENSATION:
The company employs a market-based approach to compensation, with salary ranges that may vary based on location and other factors. Pay rates are determined by federal, state, and local wage requirements, geographic differentials, job-related skills, experience, qualifications, and market conditions. Salary adjustments may occur based on the assessment during the hiring process.
Pay Range: $67,086 – $111,634
A comprehensive benefits package is available for full-time employees, including medical, dental, vision, long-term disability, and retirement plans.
ABOUT THE COMPANY:
The company is a recognized leader in providing risk management solutions across various industries. Founded in 1987, it has established a reputation for innovation and integrated solutions. The organization values accountability, commitment, excellence, integrity, and teamwork.
The company is an Equal Opportunity Employer and maintains a drug-free workplace.
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