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Client Success Specialist
2 months ago
Company Overview
Bridgestone Americas is dedicated to fostering a mission-driven team that aims to be the leading enterprise fleet management mobility solution in the market.
Our innovative offerings include vehicle GPS tracking, safety camera solutions, driver safety initiatives, and vehicle diagnostics tailored for both small businesses and large enterprises. Our fleet management system empowers fleet managers and drivers to make informed decisions regarding vehicle upkeep, cost efficiency, and safety.
Team Dynamics
We are a collective of creators and implementers, laying the groundwork for a dynamic marketing team and strategy that yields exceptional results for our clients and sales partners.
Our commitment lies in customer-centric innovation, data-driven decision-making, and a culture of learning through experimentation.
Position Summary
The Customer Success Enterprise team at Bridgestone is in search of organized professionals who thrive in a fast-paced environment. In this role, you will provide a premier customer experience while delivering efficient and courteous proactive customer service and account management.
Key Responsibilities
1. Proactively manage a portfolio of approximately 30-40 accounts.
2. Serve as a Subject Matter Expert on Azuga solutions and associated systems.
3. Evaluate the current service levels of customers and assist them in maximizing the value derived from our solutions.
4. Establish and nurture long-term trusted advisor relationships with assigned accounts and their stakeholders.
5. Conduct regular communication with key stakeholders through scheduled calls (Weekly, Monthly, Quarterly).
6. Facilitate Quarterly Business Reviews to assess account health and address potential churn risks.
7. Organize time effectively to ensure optimal frequency of outbound customer interactions to meet established metrics.
8. Maintain and update CRM/CTI tools for all assigned customers.
9. Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
10. Invest in personal development and training to enhance service delivery.
Qualifications
To be successful in this role, candidates should possess:
- Strong written and verbal communication skills to effectively engage with stakeholders at all levels.
- A positive attitude complemented by a professional demeanor.
- Proven conflict resolution abilities and experience working within diverse cultures.
- A detail-oriented approach with the ability to multitask and prioritize effectively.
- Experience in interpreting data to identify trends and present value propositions.
- A Bachelor's degree or equivalent work experience is preferred.
Work Environment
This role involves regular interactions with executive-level customers, requiring a high degree of discretion and creativity to meet their needs. The position allows for independent operation with minimal supervision, fulfilling customer requirements through various communication channels.
Bridgestone is an Equal Employment Opportunity / Affirmative Action employer, committed to considering all individuals for employment without regard to any characteristic protected by law.
