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Technical Support Specialist

2 months ago

Austin, Texas, United States University of Texas at Austin Full time

### Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at the University of Texas at Austin. As a key member of our IT department, you will be responsible for providing exceptional technical support to our end-users, ensuring seamless delivery of IT services and solutions.

### Key Responsibilities

* Provide timely and effective technical support to UHD end-users, utilizing strong communication and problem-solving skills to resolve issues efficiently
* Operate and test the functionality of all AV and integrated conference rooms, ensuring optimal performance and reliability
* Perform routine testing and problem diagnosis for projectors, microphones, speakers, amplifiers, and displays, identifying and resolving issues promptly
* Perform preventative maintenance to resolve problems or identify resolutions to appropriate vendors or manufacturers
* Install, configure, repair, maintain, and upgrade Windows/Mac hardware and related equipment, including desktops, laptops, iPads, Surfaces, printers, and other peripherals
* Assist with IT inventory and participate in UHD Initiatives, attending regularly scheduled meetings and performing special projects and tasks as assigned

### Requirements

* Strong technical knowledge and experience in IT support, with a focus on Windows hardware and related equipment
* Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment
* Ability to work independently and as part of a team, with a strong commitment to customer service and satisfaction
* Strong analytical and troubleshooting skills, with the ability to identify and resolve complex technical issues

### What We Offer

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

### How to Apply

If you are a motivated and experienced Technical Support Specialist looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information].