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Front Office Manager

4 weeks ago

Norfolk, Virginia, United States Concord Hospitality Full time
Job Title: Front Office Manager

We are seeking a highly skilled and experienced Front Office Manager to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and product quality standards are met.

Key Responsibilities:
  • Lead and manage the front desk team to deliver exceptional guest service and meet hotel standards.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Manage front desk operations, including check-in/check-out procedures, telephone procedures, and hotel amenities.
  • Ensure accurate financial reports and maintain control procedures for cash, vouchers, inventories, and receivables.
  • Collaborate with the General Manager and Sales Manager to generate new business ideas and increase sales.
  • Manage human resources functions, including recruiting, selection, orientation, training, performance planning, and evaluation.
  • Develop and implement training programs to maintain a qualified front desk workforce.
  • Ensure compliance with local and federal laws and regulations.
  • Monitor and maintain acceptable turnover levels.
Requirements:
  • Minimum 2 years of experience in hotel operations, preferably in a front office management role.
  • Proven track record of delivering exceptional guest service and meeting hotel standards.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • High school diploma or equivalent required; bachelor's degree in hospitality or a related field preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) program with company match.
  • Tuition assistance and discounted room rates at Concord Hospitality properties.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.