Front Office Manager

4 days ago

Norfolk, Virginia, United States Concord Hospitality Full time
Job Title: Front Office Manager

We are seeking a highly skilled and experienced Front Office Manager to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and product quality standards are met.

Key Responsibilities:
  • Lead and manage the front desk team to deliver exceptional guest service and meet hotel standards.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Manage front desk operations, including check-in/check-out procedures, telephone procedures, and hotel amenities.
  • Ensure accurate financial reports and maintain control procedures for cash, vouchers, inventories, and receivables.
  • Collaborate with the General Manager and Sales Manager to generate new business ideas and increase sales.
  • Manage human resources functions, including recruiting, selection, orientation, training, performance planning, and evaluation.
  • Develop and implement training programs to maintain a qualified front desk workforce.
  • Ensure compliance with local and federal laws and regulations.
  • Monitor and maintain acceptable turnover levels.
Requirements:
  • Minimum 2 years of experience in hotel operations, preferably in a front office management role.
  • Proven track record of delivering exceptional guest service and meeting hotel standards.
  • Strong leadership and management skills, with the ability to motivate and develop a team.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, staff, and management.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
  • High school diploma or equivalent required; bachelor's degree in hospitality or a related field preferred.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional development.
  • A dynamic and supportive work environment.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) program with company match.
  • Tuition assistance and discounted room rates at Concord Hospitality properties.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a new challenge, please submit your application today.

  • Front Office Manager

    4 weeks ago

    Norfolk, Virginia, United States Concord Hospitality Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest satisfaction and delivering outstanding customer service.Key Responsibilities:Lead and manage the front desk team to...

  • Front Office Manager

    4 weeks ago

    Norfolk, Virginia, United States Concord Hospitality Full time

    Job Title: Front Office ManagerWe are seeking a highly skilled and experienced Front Office Manager to join our team at Concord Hospitality. As a key member of our hotel operations team, you will be responsible for ensuring exceptional guest service and product quality standards are met.Key Responsibilities:Guest Service: Maintain a high level of guest...

  • Front Office Assistant Manager

    4 weeks ago

    Norfolk, Virginia, United States Atrium Hospitality Full time

    Job SummaryThe Assistant Front Office Manager plays a crucial role in ensuring a seamless guest experience at our hotel. This position is responsible for overseeing front desk operations, directing staff, and providing exceptional customer service.Key ResponsibilitiesManage front desk operations, including check-ins, check-outs, and guest servicesSupervise...

  • Front Desk/Office Supervisor

    3 days ago

    Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time

    Job SummaryProfessional Hospitality Resources, Inc. and Ocean Beach Club LLC are seeking a highly skilled Front Desk/Office Supervisor to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and ensuring the smooth operation of our front desk and office operations.Key...

  • Office Manager/Staff Accountant

    6 days ago

    Norfolk, Virginia, United States Oak View Group Full time

    About Oak View GroupOak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our company offers a unique 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential and highest-attended arenas, convention centers, music...

  • Office Manager/Staff Accountant

    3 weeks ago

    Norfolk, Virginia, United States Oak View Group Full time

    Job SummaryWe are seeking a highly skilled and organized Office Manager/Staff Accountant to join our team at Chartway Arena. As a key member of our operations team, you will provide administrative support to various departments, including finance, event services, and general management.ResponsibilitiesProvide general office and clerical support, including...

  • Office Manager/Staff Accountant

    1 month ago

    Norfolk, Virginia, United States Oak View Group Full time

    About Oak View GroupOak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry.Job SummaryThe Office Manager/Staff Accountant will provide support to all OVG departments at the venue, including the General Manager, Event Services Manager, and Director of Finance.Key ResponsibilitiesAssist...

  • Front Desk Receptionist

    1 month ago

    Norfolk, Virginia, United States Therapy Network The LLC Full time

    Job Summary:We are seeking a highly skilled and motivated Front Desk Receptionist to join our team at Therapy Network The LLC. As a key member of our front office staff, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient experience for our patients.Key Responsibilities:Provide outstanding customer service...

  • Office Manager/Staff Accountant

    4 weeks ago

    Norfolk, Virginia, United States Oak View Group Full time

    About the RoleWe are seeking a highly skilled and organized Office Manager/Staff Accountant to join our team at Chartway Arena, operated by Oak View Group. As a key member of our finance department, you will provide critical support to various teams, ensuring seamless operations and financial management.Key ResponsibilitiesProvide administrative support to...

  • Front Desk Associate

    3 weeks ago

    Norfolk, Virginia, United States LTD Hospitality Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at LTD Hospitality Group. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesProvide top-notch service to guests, responding to...

  • Front Desk Coordinator

    4 days ago

    Norfolk, Virginia, United States Havtech LLC Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Front Desk Administrator to join our team at Havtech LLC. The successful candidate will be responsible for creating a positive company impression and experience for all customers and guests through the provision of general office support, administrative duties, and related tasks.The ideal...

  • Front Desk Coordinator

    5 days ago

    Norfolk, Virginia, United States Havtech Full time

    Job Title: Front Desk AdministratorThe Front Desk Administrator is a vital member of our team, responsible for creating a positive company impression and experience for all customers and guests. This role requires a professional and friendly demeanor, excellent communication skills, and the ability to multitask in a fast-paced environment.Key...

  • Concierge - Front Desk Receptionist

    2 days ago

    Norfolk, Virginia, United States Fort Norfolk Retirement Community, Inc. Full time

    Concierge - Front Desk ReceptionistHarbor's Edge, a premier 5-star resort-style Continuing Care Retirement Community, is seeking a highly qualified Concierge to join our team. As a Concierge, you will be responsible for effectively managing the front desk reception area, greeting and assisting guests, residents, staff, visitors, vendors, and the general...

  • Front Desk Representative

    2 weeks ago

    Norfolk, Virginia, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard by Marriott Norfolk. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide attentive and courteous...

  • Front Desk Representative

    4 weeks ago

    Norfolk, Virginia, United States MCR Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Courtyard by Marriott Norfolk. As a Front Desk Agent, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide attentive and courteous...

  • Medical Office Coordinator

    4 weeks ago

    Norfolk, Virginia, United States HealthCare Resolution Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Clerk to join our team at HealthCare Resolution Services. As a Medical Office Clerk, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key ResponsibilitiesFront Desk Operations: Greet patients and visitors, answer...

  • Front Desk Clerk

    2 days ago

    Norfolk, Virginia, United States Concord Hospitality Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional service and hospitality.Key Responsibilities:Assist guests efficiently, courteously, and...

  • Medical Office Coordinator

    4 weeks ago

    Norfolk, Virginia, United States HealthCare Resolution Services Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Clerk to join our team at HealthCare Resolution Services. As a Medical Office Clerk, you will be responsible for providing exceptional patient care and administrative support to our healthcare team.Key ResponsibilitiesFront Desk Operations: Greet patients and visitors, answer...

  • Front Desk Representative

    5 days ago

    Norfolk, Virginia, United States Concord Hospitality Full time

    Front Desk Clerk Job DescriptionWe are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will play a critical role in ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide exceptional customer...

  • Tax Office Manager

    2 weeks ago

    Norfolk, Virginia, United States H&R Block Full time

    About the RoleWe are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a key member of our leadership team, you will be responsible for leading and developing a team of associates to deliver exceptional client experiences and drive business growth.Key ResponsibilitiesManage office staffing, operations, and...