Front Desk Associate

3 weeks ago


Norfolk, Virginia, United States Concord Hospitality Full time
Front Desk Clerk Job Description

We are seeking a highly skilled and customer-focused individual to join our team as a Front Desk Clerk. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain a high level of service and hospitality, ensuring every guest feels valued and respected.
• Promptly and effectively deal with guest concerns or issues, resolving them in a timely and satisfactory manner.
• Post guest charges, collect payments, and follow all cash handling procedures as required by Concord Hospitality.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs, including travel programs and special offers.
• Communicate effectively with various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Why Work with Us?

At Concord Hospitality, we value our associates and strive to create a positive and supportive work environment. We offer competitive wages, a comprehensive benefit package, and opportunities for training and development. Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We are proud to be an EEO employer and maintain a drug-free workplace.
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