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Front Desk Representative

1 month ago

Norfolk, Virginia, United States MCR Hotels Full time
Job Summary

The Front Desk Agent at MCR Hotels is responsible for delivering exceptional guest experiences while managing the hotel's administrative processes. This role requires a positive attitude, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Provide attentive and courteous service to guests, ensuring a positive experience throughout their stay.
  • Manage the front desk operations, including check-in and check-out processes, room assignments, and guest requests.
  • Respond to guest inquiries and resolve issues in a timely and professional manner.
  • Maintain accurate records and documentation of guest interactions and hotel operations.
  • Collaborate with other departments to ensure seamless guest experiences and efficient hotel operations.
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and work in a fast-paced environment.
  • Basic math skills and accuracy with handling cash and credit transactions.
  • Ability to obtain alcohol awareness certification as required by the State.
  • Willingness to work a varied schedule, including evenings, nights, weekends, and holidays.
Preferred Qualifications
  • Experience in a hotel or related field.
  • Brand knowledge and experience.
  • Knowledge of hotel operations and management systems.
About MCR Hotels

MCR Hotels is a leading hotel owner-operator with a portfolio of 148 premium-branded hotels across the United States. We offer a range of benefits, including hotel discounts, weekly pay, paid time off, and career advancement opportunities.