Reservations Clerk AYS PM

4 weeks ago


Norfolk, Virginia, United States Concord Hospitality Full time
Job Summary

We are seeking a highly skilled Reservations Clerk to join our team at Concord Hospitality. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a seamless guest experience.

Key Responsibilities
  • Customer Service: Provide warm and welcoming service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Reservations Management: Manage reservations, including check-in and check-out, and ensure accurate and efficient processing of guest information.
  • Front Office Operations: Assist with front office operations, including handling guest inquiries, processing payments, and maintaining accurate records.
  • Team Collaboration: Work closely with other front office team members to ensure seamless communication and efficient service delivery.
Requirements
  • High School Diploma or Equivalent: Required.
  • Previous Customer Service Experience: 1+ year of experience in a customer-facing role, preferably in the hospitality industry.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to effectively communicate with guests and team members.
  • Attention to Detail: Ability to maintain accurate records and ensure attention to detail in all aspects of the job.
What We Offer

We offer a competitive hourly rate of $15.60, as well as a comprehensive benefits package, including medical, dental, and vision plans, life insurance, and 401K options. We are committed to providing a positive and supportive work environment, with opportunities for growth and development.


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