Concierge - Front Desk Receptionist

4 weeks ago


Norfolk, Virginia, United States Fort Norfolk Retirement Community, Inc. Full time
Concierge - Front Desk Receptionist

Harbor's Edge, a premier 5-star resort-style Continuing Care Retirement Community, is seeking a highly qualified Concierge to join our team. As a Concierge, you will be responsible for effectively managing the front desk reception area, greeting and assisting guests, residents, staff, visitors, vendors, and the general public in a polite, professional, and friendly manner.

Essential Duties and Responsibilities:
  • Consistently greet and assist guests, residents, staff, visitors, vendors, and the general public in person or via phone in a polite, professional, and friendly manner.
  • Effectively manage the front desk sign-in process for visitors, vendors, and contractors, ensuring proper check-in and applicable dispensing of badges according to policy and procedure.
  • Provide appropriate information to all visitors, including current marketing information and ensure they are directed to the appropriate individual(s) who can assist them.
  • Maintain and protect the confidentiality of residents' information.
  • Answer all phone calls as quickly as possible in a polite, professional manner, properly transferring calls as well as taking and conveying phone messages as needed.
  • Facilitate transportation requests to appropriate staff, coordinate and communicate the timing transportation to residents and staff.
  • Accommodate residents' requests for assistance with dry cleaning, grocery services, stamp purchases, copies, faxes transportation, etc.
  • Balance cash register/drawer including cash receipts and checks that have been cashed for individuals at the front desk on a daily basis.
  • Complete accurate monthly charge sheets in accordance with policy.
  • Receive packages and mail, sort mail, log in packages and coordinate distribution, keeping residents/staff informed in a timely manner regarding pick up and/or delivery.
  • Assist residents with signing up for programs and activities, collecting appropriate payments if required.
  • Assist with planning resident events, maintaining accurate records.
  • Assist with facilitating maintenance requests, input requests into computer system, and communicate to appropriate staff regarding urgent and/or emergent situations.
  • Ensure the reception area and lobby areas are kept clean, clutter-free, and well-maintained.

Requirements:

  • Two years of customer service or related experience.
  • Proficient in Microsoft Office products, including Excel.

Benefits:

  • Comprehensive benefit package, including medical, dental, and vision insurance.
  • Paid time off and six paid holidays.
  • Employee assistance program.
  • Employer-paid basic life and AD&D insurance.
  • Short-term and long-term insurance.
  • 403(b) retirement savings plan with employer contribution.
  • College tuition reimbursement.
  • Employer-paid certification training.
  • Legal resources and identity protection plan.


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