Concierge - Front Desk Receptionist
4 weeks ago
Harbor's Edge, a premier 5-star resort-style Continuing Care Retirement Community, is seeking a highly qualified Concierge to join our team. As a Concierge, you will be responsible for effectively managing the front desk reception area, greeting and assisting guests, residents, staff, visitors, vendors, and the general public in a polite, professional, and friendly manner.
Essential Duties and Responsibilities:- Consistently greet and assist guests, residents, staff, visitors, vendors, and the general public in person or via phone in a polite, professional, and friendly manner.
- Effectively manage the front desk sign-in process for visitors, vendors, and contractors, ensuring proper check-in and applicable dispensing of badges according to policy and procedure.
- Provide appropriate information to all visitors, including current marketing information and ensure they are directed to the appropriate individual(s) who can assist them.
- Maintain and protect the confidentiality of residents' information.
- Answer all phone calls as quickly as possible in a polite, professional manner, properly transferring calls as well as taking and conveying phone messages as needed.
- Facilitate transportation requests to appropriate staff, coordinate and communicate the timing transportation to residents and staff.
- Accommodate residents' requests for assistance with dry cleaning, grocery services, stamp purchases, copies, faxes transportation, etc.
- Balance cash register/drawer including cash receipts and checks that have been cashed for individuals at the front desk on a daily basis.
- Complete accurate monthly charge sheets in accordance with policy.
- Receive packages and mail, sort mail, log in packages and coordinate distribution, keeping residents/staff informed in a timely manner regarding pick up and/or delivery.
- Assist residents with signing up for programs and activities, collecting appropriate payments if required.
- Assist with planning resident events, maintaining accurate records.
- Assist with facilitating maintenance requests, input requests into computer system, and communicate to appropriate staff regarding urgent and/or emergent situations.
- Ensure the reception area and lobby areas are kept clean, clutter-free, and well-maintained.
Requirements:
- Two years of customer service or related experience.
- Proficient in Microsoft Office products, including Excel.
Benefits:
- Comprehensive benefit package, including medical, dental, and vision insurance.
- Paid time off and six paid holidays.
- Employee assistance program.
- Employer-paid basic life and AD&D insurance.
- Short-term and long-term insurance.
- 403(b) retirement savings plan with employer contribution.
- College tuition reimbursement.
- Employer-paid certification training.
- Legal resources and identity protection plan.
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