Guest Services Supervisor; Hotel Resource
2 weeks ago
Position Overview
The Guest Services Supervisor at Hotel Resource plays a pivotal role in ensuring the smooth operation of the front desk department. This position is integral to maintaining high standards of guest satisfaction and operational excellence.
Company: Hotel Resource
Location: Not Specified
Category: Hospitality
Employment Type: Full-Time
Key Responsibilities:
- Oversee daily front desk operations, ensuring adherence to brand standards and guest service excellence.
- Manage and train front desk personnel, fostering a culture of outstanding service.
- Conduct regular inspections to ensure compliance with safety and security protocols.
- Assist in developing and implementing strategies to enhance guest experiences.
- Handle guest inquiries and resolve issues promptly to maintain high satisfaction levels.
- Supervise financial transactions, including billing and payment processing.
- Collaborate with the leadership team to drive operational efficiency and staff development.
Qualifications:
- Experience in a hotel environment, particularly in front desk operations.
- Familiarity with major hotel brands is preferred.
- Strong communication and problem-solving skills.
- Ability to work flexible hours, including weekends and holidays.
Why Join Us?
At Hotel Resource, we offer a supportive work environment with competitive compensation and opportunities for professional growth. Become a valued member of our team and contribute to creating memorable experiences for our guests.
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