Guest Services Supervisor; Hotel Resource

2 weeks ago


Greenville, South Carolina, United States Hotel Resource Full time

Position Overview

The Guest Services Supervisor at Hotel Resource plays a pivotal role in ensuring the smooth operation of the front desk department. This position is integral to maintaining high standards of guest satisfaction and operational excellence.

Company: Hotel Resource

Location: Not Specified

Category: Hospitality

Employment Type: Full-Time

Key Responsibilities:

  1. Oversee daily front desk operations, ensuring adherence to brand standards and guest service excellence.
  2. Manage and train front desk personnel, fostering a culture of outstanding service.
  3. Conduct regular inspections to ensure compliance with safety and security protocols.
  4. Assist in developing and implementing strategies to enhance guest experiences.
  5. Handle guest inquiries and resolve issues promptly to maintain high satisfaction levels.
  6. Supervise financial transactions, including billing and payment processing.
  7. Collaborate with the leadership team to drive operational efficiency and staff development.

Qualifications:

  • Experience in a hotel environment, particularly in front desk operations.
  • Familiarity with major hotel brands is preferred.
  • Strong communication and problem-solving skills.
  • Ability to work flexible hours, including weekends and holidays.

Why Join Us?

At Hotel Resource, we offer a supportive work environment with competitive compensation and opportunities for professional growth. Become a valued member of our team and contribute to creating memorable experiences for our guests.



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