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Guest Services Supervisor

2 months ago

Greenville, South Carolina, United States Auro Hotels Full time

Front Desk Manager

Job Category: Front Office

Overview

The Residence Inn/SpringHill Suites Downtown Greenville is seeking a proactive and enthusiastic Front Desk Manager. This role is pivotal in driving the hotel's success by ensuring that guest service standards are consistently met or surpassed.

  • Delivers outstanding Guest Service by fostering a welcoming atmosphere, greeting every guest warmly, upholding high service standards, and demonstrating comprehensive product knowledge.
  • Empowered to guarantee complete guest satisfaction, showcasing hospitality and professionalism, while managing all transactions with integrity.
  • Applies property safety and security protocols to ensure a safe environment for both staff and guests at all times.
  • Maintains constructive relationships with all team members to promote a collaborative workplace.
  • Oversees the efficiency and organization of front desk operations to provide exceptional guest experiences.
  • Develops work schedules based on anticipated occupancy levels.
  • Supervises the daily functions of front desk personnel, bell staff, and transportation drivers.
  • Utilizes leadership abilities and motivational strategies to boost employee productivity and morale.
  • Surpasses customer expectations by encouraging teamwork and delivering superior customer service.
  • Manages staffing and payroll to align with productivity and budgetary goals.
  • Participates in daily Yield Management Meetings and ensures compliance with safety regulations.
  • Contributes to the AURO Hotels Associate newsletter and oversees front desk supply inventory.
  • Collaborates closely with the General Manager and Assistant General Manager to provide support across all hotel operations.

Experience/Education:

A college degree in Hotel Administration is preferred; 2-3 years of supervisory experience in hotel management or equivalent is required.

Equal Opportunity Employer

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All candidates undergo background and substance abuse screening prior to employment offer.