Customer Service Agent

2 weeks ago


Fayetteville, North Carolina, United States Aztec Full time
Join Our Team as a Customer Service Agent

We are excited to announce that we have multiple openings for Customer Service Agents at Aztec. If you are passionate about assisting customers and resolving their inquiries, this position may be the perfect fit for you.

Compensation: After successfully completing training, the pay rate is $13.25 per hour, provided you fulfill a 40-hour weekly production schedule. If you are unable to meet the 40-hour requirement, you will still receive a pay rate of $12.25 per hour.

We offer a consistent 40-hour work schedule.

Work Environment: We supply all necessary equipment and provide the option to work remotely after completing training in the office.

Career Growth: At Aztec, we value employee tenure and offer pay increases every six months for those who complete their tenure with us, ensuring you have a stable career path.

Role Overview: We are looking for a courteous and professional Customer Service Agent to collaborate with team members in delivering exceptional service to our clients. This role involves answering inquiries, addressing complaints, and troubleshooting issues related to our products and services.

The Customer Service Agent will manage a significant volume of inbound and outbound calls, striving to create a positive experience for each caller.

Key Responsibilities:

  • Responding to client calls to understand and address their needs, concerns, or issues with our offerings.
  • Providing accurate and efficient responses to callers, explaining potential solutions, and ensuring clients feel valued and supported.
  • Engaging in active listening, confirming or clarifying information, and de-escalating situations with upset clients when necessary.
  • Adhering to all company policies and procedures.

Requirements:

  • Willingness to assist customers and resolve their inquiries.
  • Availability to work various shifts, including late nights and weekends.

Please note that Aztec maintains a drug-free workplace, and all selected candidates will be required to undergo a pre-employment drug screening and background check. Employment offers are contingent upon the results of these assessments.



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