Customer Service Representative

2 weeks ago


Fayetteville, North Carolina, United States Bridgestonetire Full time

Retail Sales Associate

Company Overview: Bridgestone Retail Operations (BSRO) is a prominent division of Bridgestone Americas, employing over 22,000 individuals across North America. With a network of more than 2,200 company-owned outlets, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO is a leading player in tire and automotive service sales, exceeding $3 billion. At Bridgestone, every team member is valued and plays a crucial role in our mission to Serve Society with Superior Quality. We offer comprehensive training, performance-based incentives, paid time off, competitive healthcare benefits for both full-time and part-time employees, and a 401k plan to support your future. We are committed to fostering an inclusive environment where all perspectives are championed, recognizing the significance of diverse viewpoints in our business operations. Join us and showcase your unique qualities and strengths.

Job Overview: This dynamic role involves addressing customer needs both in-person and over the phone. Utilize your communication abilities to clarify warranty options, coordinate time commitments between technicians and customers, facilitate checkout processes, and promote various products and services.

Key Responsibilities:

  • Enhancing customer satisfaction and loyalty
  • Promoting and merchandising products and services
  • Responding energetically to every customer interaction, whether on the phone or in-store
  • Exhibiting a strong desire to excel in a retail setting
  • Demonstrating motivation in sales
  • Assisting with merchandise shipments, performing tire changes and balancing in the service department (post-training), constructing store displays, and fulfilling other duties to meet customer relationship goals
  • Completing additional tasks as assigned

Preferred Qualifications:

  • Associate degree or equivalent experience

Required Qualifications:

  • High School Diploma or equivalent
  • Two years of experience in consumer retail sales
  • Ability to effectively communicate with and assist customers regarding sales and complaints to ensure retention and loyalty
  • Problem-solving skills related to customer complaints
  • Possession of a valid automobile driver's license and capability to operate customer and company vehicles
  • Completion and maintenance of all required BSRO store education courses and modules for this position
  • Employee Type: Regular: Full-time


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