Customer Service Agent
2 months ago
We are currently seeking dedicated individuals for multiple openings in our customer service department.
If you are enthusiastic about assisting customers and resolving their inquiries, this position may be a great fit for you.
The compensation rate (effective after successful completion of training) is $13.25 per hour, provided you fulfill a 40-hour weekly work schedule. Should you be unable to meet the 40-hour requirement, you will still receive a rate of $12.25 per hour. We consistently offer 40-hour schedules.
We supply all necessary equipment and provide the option to work remotely after completing training in the office.
We prioritize employee retention and offer salary increases every six months based on tenure, ensuring a stable career path.
We are looking for a courteous and professional Customer Service Agent to collaborate with team members in delivering exceptional service to our clients by addressing inquiries, managing complaints, and troubleshooting issues related to our products and services. The Customer Service Agent may handle a significant volume of inbound or outbound calls, striving to create a positive experience for each caller. They will listen attentively to clients to comprehend the purpose of their call, address all questions or concerns, and provide accurate and efficient solutions.
Key Responsibilities
- Making or receiving calls to clients to understand and resolve their needs, complaints, or other issues related to products or services.
- Responding promptly and accurately to callers, outlining potential solutions, and ensuring clients feel supported and valued.
- Practicing active listening with callers, confirming or clarifying information, and de-escalating situations with upset clients when necessary.
- Complying with all company policies and procedures.
Qualifications
Must be willing to assist customers and resolve their inquiries.
Must be open to working various shifts, including late nights and weekends.
Please note that eClerx maintains a drug-free workplace and requires all selected candidates to undergo a pre-employment drug screening and background check. Employment offers are contingent upon the results of these assessments.
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