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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Representative to join our team at Caliber Collision Centers. As a key member of our service center, you will be responsible for providing exceptional customer service to internal and external customers, monitoring work volume, and coordinating with rental car and tow companies to ensure seamless service delivery.
Key Responsibilities- Customer Service: Provide extraordinary customer service to internal and external customers, responding to inquiries and resolving issues in a timely and professional manner.
- Work Volume Management: Monitor work volume and recommend load level requests to ensure efficient service delivery.
- Coordination: Coordinate with rental car and tow companies to provide one-stop service to customers.
- Knowledge Base: Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.
- Immediate Eligibility: Immediately eligible for medical, dental, and vision benefits.
- Industry Comparable Pay: Paid weekly and eligible for overtime.
- Paid Vacation & Holidays: Begin accruing paid vacation and holidays from day one.
- Career Growth Opportunities: We promote from within, offering opportunities for career advancement.
- A Career for Life: Gain hands-on experience within a production shop and develop a long-term career with Caliber Collision Centers.
- Experience: 1+ years of experience in a customer-facing environment.
- Screening Requirements: Must be able to pass all pre-employment screenings, including a background check.
- Effective Communication: Possess effective verbal and written communication skills.
- Software Navigation: Ability to navigate multiple software systems, including Microsoft Office Suite.
- Adaptability: Work through competing priorities and adapt easily to a fast-paced environment.
- Customer Service: Provide personable, friendly customer service to internal and external customers.
- Collaboration: Ability to work in a collaborative environment.
Caliber Collision Centers has grown to become one of the nation's largest auto collision repair providers, with over 1700 centers nationwide. We offer a full range of automotive services, including collision repair, auto glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services. Our Purpose is to Restore the Rhythm of Our Customers' Lives, and we strive to achieve this through our commitment to exceptional customer service and career growth opportunities for our teammates.