Lead Unified Communications and Collaboration Specialist

2 weeks ago

Marlborough, Massachusetts, United States Digital FCU Full time

Lead Unified Communications and Collaboration Specialist

Job Category: Information Systems

Requisition Number: UNIFI03577

Job Details

Schedule: Monday - Friday, 8:00 AM - 5:00 PM

Summary/Objective:

In this position, the Lead Unified Communications and Collaboration Specialist will oversee the strategic direction, design, project oversight, and implementation of Unified Communications solutions. This includes technologies such as Office 365, Avaya systems, conference room solutions, and third-party Contact Center applications. The role requires a balance between achieving strong financial and technical outcomes while maintaining a focus on team dynamics and customer satisfaction.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Provide production and project support for voice networks, applications, UC, and cloud-based communication solutions.
  • Supervise and lead the UCC team, including recruiting, hiring, training, evaluating, and mentoring staff to foster positive employee growth.
  • Engage directly with business units to ensure UCC platforms align with their objectives.
  • Monitor, identify, and implement process enhancements to meet evolving user demands.
  • Develop, assess, and report on UCC performance metrics.
  • Collaborate with team members to formulate effective project plans for system deployments and upgrades that enhance user experience and support business strategies.
  • Assist in the development, evaluation, and management of operational and capital budgets for communication and contact center infrastructure, networks, UC applications, UCaaS, and CPaaS service providers.
  • Manage communication requests, program assessments, project plans, budgets, schedules, and resources to ensure successful project execution.
  • Establish robust governance to guide and direct the UCC group with standardized processes and workflows.
  • Ensure compliance with existing procedures and document all processes according to ITIL standards.
  • Oversee product lifecycle management, including tracking end-of-service and end-of-life, and ensuring timely application of firmware and service packs to address performance and security concerns.
  • Make informed strategic decisions regarding vendors, technologies, and optimal solutions by staying updated on technology trends.
  • Perform additional job-related duties as assigned by management.

Other Duties:

This job description is not intended to encompass a comprehensive list of activities, duties, or responsibilities required of the employee. Responsibilities may change at any time with or without notice.

Job Competencies:

  • Guides and motivates team members to achieve work objectives; recognizes and rewards contributions in ways that inspire.
  • Sets high performance standards for team members; establishes clear expectations and holds individuals accountable for results.
  • Identifies resources, training, and tools to support staff development.
  • Creates opportunities for professional growth and provides constructive feedback for career advancement.
  • Demonstrates effective planning and organizational skills to balance task requirements with individual capabilities.
  • Communicates a clear vision and inspires team motivation; collaborates with others to resolve issues and find mutually beneficial solutions.
  • Monitors the work of direct reports to ensure quality and thoroughness.
  • Effectively conveys information through various media, engaging listeners and encouraging feedback.
  • Maintains composure under pressure and handles stress appropriately.
  • Prioritizes customer needs and builds trust and respect with both internal and external clients.

Education and Experience Requirements:

  • Bachelor's or Master's degree in Computer Science, Networking, Telephony, or a related field.
  • Minimum of 5 years of experience in administering or engineering an Avaya environment.
  • At least 3 years of experience in administering or engineering an Office 365 environment.
  • Experience with Cloud VoIP and network/system management.
  • Familiarity with third-party application integration.

Additional Eligibility Requirements:

  • Strong written and verbal communication skills.
  • ITIL certification is preferred.
  • Avaya ACSS certification or equivalent is preferred.

Supervisory Responsibility:

The Lead Unified Communications and Collaboration Specialist is responsible for supervising the telephony and collaboration team.

Work Environment:

This role operates in a professional office setting and routinely utilizes standard office equipment such as computers, phones, photocopiers/scanners, filing cabinets, and fax machines.

Physical Demands:

This is primarily a sedentary role. While performing the duties of this job, the employee is regularly required to stand, talk, hear, and use hands and fingers to operate objects, tools, or controls.

Travel:

Minimal travel is required.

Service Excellence: The Digital FCU Way:

All employees are expected to deliver service excellence through teamwork and quality service to internal and external members, embodying the guiding principles of Digital FCU's culture: People come first, Do the right thing, Make a difference.

Bank Secrecy Act (BSA):

All employees are required to complete annual BSA training and maintain knowledge of current BSA policies related to their departmental functions, including identifying and reporting suspicious activity.

Equal Opportunity Employer:

Digital FCU is proud to be an EEO/AA employer M/F/D/V.

  • Marketing Communications Specialist

    1 week ago

    Marlborough, Massachusetts, United States BJ's Wholesale Club Full time

    Position Overview: As a Marketing Communications Specialist, you will be instrumental in the conceptualization, execution, and enhancement of communications across various media including print, digital, and broadcast. Your role will involve close collaboration with design and business partners to ensure alignment with strategic objectives. Key...

  • Communication Specialist

    2 weeks ago

    Marlborough, Massachusetts, United States Amedisys Full time

    Position OverviewFull-Time DaysAre you a dedicated and empathetic licensed speech pathologist seeking a fulfilling career in home health? If so, we welcome you to consider joining our team at Amedisys, a prominent and reputable provider of home health and hospice services in the United States.CompensationCompetitive pay$35.00-$37.00 Hourly Rate RangeBenefits...

  • **Team Lead

    5 days ago

    Marlborough, Massachusetts, United States Digital FCU Full time

    Job SummaryWe are seeking a highly skilled and experienced Team Lead to oversee the day-to-day operations of our Information Center. The successful candidate will be responsible for leading a team of specialists, providing coaching and feedback, and ensuring the delivery of exceptional customer service.Key ResponsibilitiesLead a team of 5-7 Information...

  • Workforce Team Lead for Information Center

    3 hours ago

    Marlborough, Massachusetts, United States Digital FCU Full time

    Job SummaryWe are seeking a highly skilled and experienced Workforce Team Lead to join our Information Center team at Digital FCU. As a key member of our leadership team, you will be responsible for leading and managing a team of Information Center Specialists, providing coaching and feedback, and driving business results.Key ResponsibilitiesLead and manage...

  • Lead Recruitment Specialist

    2 weeks ago

    Marlborough, Massachusetts, United States Boston Scientific Gruppe Full time

    Position Overview:As a key member of the Talent Acquisition team at Boston Scientific, the Senior Talent Acquisition Consultant will play a vital role in driving innovative recruitment strategies to attract top-tier talent. This position emphasizes collaboration with various stakeholders, including hiring managers and HR partners, to ensure a comprehensive...

  • Pediatric Rehabilitation Specialist

    2 weeks ago

    Marlborough, Massachusetts, United States Thom Child And Family Services Full time

    Position OverviewAre you eager to contribute to the well-being of young children and their families? Thom Child & Family Services is in search of a qualified Pediatric Rehabilitation Specialist to enhance our dedicated team.Role ResponsibilitiesAs a Pediatric Rehabilitation Specialist, your primary focus will be on delivering community-based rehabilitation...

  • Lead Cybersecurity Specialist

    2 weeks ago

    Marlborough, Massachusetts, United States RTX Full time

    Position Overview:At RTX, our mission is grounded in our core values and a commitment to safeguarding our nation and allies against threats. We leverage over a century of experience and unparalleled engineering expertise to address contemporary challenges and anticipate future risks.Role Summary:This Senior Cybersecurity Specialist role is designed for...

  • Lead Facilities Maintenance Specialist

    1 week ago

    Marlborough, Massachusetts, United States Cytiva Full time

    Join a Transformative TeamThe Lead Facilities Maintenance Specialist at Cytiva plays a crucial role in overseeing and maintaining essential utility systems within the facility, including HVAC, RODI, and Pre-Treatment Skid. This position is vital for addressing alarms, resolving maintenance challenges, and pinpointing areas for enhancement. Adhering to safety...

  • Project Management Specialist

    2 weeks ago

    Marlborough, Massachusetts, United States TalentBurst, an Inc 5000 company Full time

    Position Overview: Project Management SpecialistCompany: TalentBurst, an Inc 5000 companyRole Summary:The Project Management Specialist will oversee the comprehensive management of programs and projects, ensuring alignment with organizational goals and stakeholder expectations.Key Responsibilities:Lead the formulation, monitoring, and administration of...

  • Lead Systems Engineer

    2 weeks ago

    Marlborough, Massachusetts, United States Compunnel Inc. Full time

    Position Title: Senior Systems EngineerContract Duration: 3 Months (Possibility of Extension)Location: Marlborough, MARole Summary:Recognized as a specialist in a particular systems domain or as a generalist across various system areas within the organization.Possesses extensive knowledge of departmental products and systems.Responsibilities as a Systems...

  • Travel Nurse RN: Home Health Specialist

    2 days ago

    Marlborough, Massachusetts, United States PRIDE Health Full time

    Job Title: Travel Nurse RN: Home Health SpecialistJob Summary: PRIDE Health is seeking a skilled Travel Nurse RN to join our team as a Home Health Specialist. As a Travel Nurse RN, you will provide high-quality patient care in a home health setting, working closely with our team to deliver exceptional patient outcomes.Responsibilities:Provide comprehensive...

  • Lead Systems Test Engineering Specialist

    2 weeks ago

    Marlborough, Massachusetts, United States ViaSat Full time

    About UsAt Viasat, we unite as one team to tackle global challenges and seize infinite opportunities. With over 35 years of experience, we are dedicated to transforming communication for consumers, businesses, governments, and military entities worldwide.We seek individuals who are innovative, courageous, and committed to fostering an inclusive environment...

  • EHS Specialist III

    1 week ago

    Marlborough, Massachusetts, United States Generac Power Systems Full time

    About Generac Power Systems At Generac Power Systems, we are dedicated to empowering your technology through the delivery of mission-critical infrastructure. With over 20 years of expertise in technical project execution, we have set the benchmark for constructing the essential power and cooling frameworks that sustain data centers. Position Overview The EHS...

  • Resident Engagement Specialist

    2 weeks ago

    Marlborough, Massachusetts, United States BrendonCare Full time

    Join Our Team as a Resident Engagement SpecialistAre you passionate about listening to personal stories and crafting innovative activities?Do you strive for positive impacts in the lives of others?If so, we invite you to consider this opportunity with us.About the Role: As a Resident Engagement Specialist, you will be instrumental in improving the quality of...

  • Protective Services Specialist

    5 days ago

    Marlborough, Massachusetts, United States Springwell Inc Full time

    Job SummarySpringwell Inc is seeking a highly skilled Protective Services Worker to join our team. As a Protective Services Specialist, you will be responsible for investigating reports of abuse, neglect, and exploitation of older adults, and providing short-term case management and referrals to alleviate substantiated allegations.Key ResponsibilitiesConduct...

  • Accounting Specialist

    2 weeks ago

    Marlborough, Massachusetts, United States Atrium Staffing Services Ltd. Full time

    At Atrium Staffing Services Ltd., we are a dynamic player in the sector, currently in search of a Accounting Specialist to enhance our finance team. Compensation: $60,000 – $75,000 Role Overview: The Accounting Specialist will evaluate revenue agreements to ensure alignment with organizational standards, verify employee commission structures, process...

  • Communication Specialist in Speech-Language Pathology

    2 weeks ago

    Marlborough, Massachusetts, United States Crossroad Continuum Full time

    Position OverviewEmployment Type: Full Time, Monday to Friday (7:30 AM - 3:00 PM)Compensation: Starting salary of $78,000 or higher based on experience.Sign-On Incentive: $4,000 distributed over a yearMilestone Bonuses: $2,000 after 6 months and another $2,000 after 12 monthsWorkplace: Crossroads School, part of Crossroads ContinuumAre you a Speech-Language...

  • Senior IT Manager, Web Portfolio

    1 week ago

    Marlborough, Massachusetts, United States Boston Scientific Full time

    About the Role:The Senior IT Manager, Web Portfolio is a key position at Boston Scientific, responsible for leading the strategic planning, development, and implementation of our global AEM web platform. This role will oversee a team of developers and product owners to create and maintain a robust, scalable, and user-friendly web environment.Key...

  • Infant Education Specialist

    2 weeks ago

    Marlborough, Massachusetts, United States The Learning Experience Full time

    As an Infant Education Specialist at The Learning Experience, you will be a beacon of joy, fostering opportunities daily that align with our mission to positively impact the lives of children, their families, and the broader community. Our dedicated educators utilize a growth-oriented approach to nurture young minds and cultivate a passion for learning. Key...

  • EHS Specialist III

    2 weeks ago

    Marlborough, Massachusetts, United States Generac Power Systems Full time

    Company OverviewWe are Generac Power Systems, a leader in providing mission-critical infrastructure solutions that empower technology. With over two decades of experience in technical project delivery, we set the standard for developing essential power and cooling systems that support data centers. Position SummaryThe Environmental Health and Safety (EHS)...