Customer Support and Delivery Specialist
1 week ago
Position Objective:
Our organization is in search of Associates for Customer Support and Delivery roles. The primary duty of these positions is to guarantee an exceptional customer order fulfillment experience. These roles frequently involve direct engagement with customers, making them the initial and/or final impression the customer encounters. Whether assisting customers in navigating store sections or products, responding to inquiries regarding order status, or delivering items to customers' residences, these positions are vital in upholding high levels of customer satisfaction. Specific roles within Customer Support and Delivery may encompass: Customer Service Representative, Delivery Driver Associate, Delivery Puller Associate, Delivery/Will Call Coordinator, Door Monitor Associate, and Phone Center Associate.
Key Responsibilities:
- Implement all phases of the order fulfillment process within the retail environment
- Organize and prioritize all store deliveries, communicating any availability or constraints to team members to ensure optimal service
- Welcome and assist customers
- Engage with customers by posing questions to comprehend their needs
- Provide product information based on customer expertise
- Direct customers to appropriate products
- Maintain product inventory in aisles, ensuring accessibility for customers
- Retrieve items from shelves and transport them to designated areas
- Gather products to fulfill orders efficiently
- Manage large bundles of merchandise within the store
- Coordinate delivery orders and will calls effectively
- Store setting may present uneven walking surfaces due to heavy equipment movement
- Dusty and noisy warehouse atmosphere
- Frequent drafts and temperature fluctuations from open doors
- Slippery floors during wet weather
- Handling of merchandise and tools with sharp edges
- Potential forklift emissions in the area
- Possible presence of hazardous materials in tools, supplies, and merchandise
Work Environment:
Generally comfortable with occasional exposure to mild physical discomfort from factors such as dust, fumes, or odors.
Travel Requirements:
Minimal overnight travel expectations.
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