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Technical Support Specialist

2 months ago

Tucson, Arizona, United States Tucson Medical Center Full time
Job Summary

We are seeking a highly skilled Service Desk Specialist to join our Information Technology team at Tucson Medical Center. As a key member of our IT support team, you will be responsible for providing exceptional customer service to our staff and ensuring the delivery of high-quality technical support.

Key Responsibilities
  • Customer Service: Provide timely and effective support to customers via phone, email, and in-person interactions.
  • Troubleshooting: Use technical expertise to diagnose and resolve technical issues in a timely and efficient manner.
  • Documentation: Maintain accurate and detailed records of customer interactions and technical issues.
  • Team Collaboration: Work closely with other IT team members to ensure seamless communication and effective issue resolution.
  • Process Improvement: Participate in process improvement activities to enhance the overall quality of our technical support services.
Requirements
  • Education: Associate's degree or equivalent combination of relevant education and experience.
  • Experience: Six (6) months of related customer service experience.
  • Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a team environment.
Working at Tucson Medical Center

Tucson Medical Center is a leading healthcare provider in the region, dedicated to delivering high-quality patient care and exceptional customer service. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on continuous learning and professional growth.